Summary
Overview
Work History
Education
Skills
Timeline
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Lacie Bearden

Canton,TX

Summary

Dynamic professional with extensive experience in customer service and HIPAA compliance at Integrity Urgent Care. Proven ability to verify insurance eligibility and address sensitive patient concerns with empathy. Strong knowledge of medical terminology and a commitment to fostering trust, ensuring exceptional patient experiences and satisfaction. BLS Certified

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Integrity Urgent Care
07.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Realtor

REMAX
09.2022 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Dental Assistant

Dental One
10.2018 - 08.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

ALL STAR CHEER COACH

STEPZ ALL STAR GYM
02.2024 - 02.2025
  • Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
  • Boosted team morale with effective communication and motivational tactics.
  • Led team-building exercises at practices to foster unity among athletes from diverse backgrounds.
  • Maintained open lines of communication with parents regarding athlete progress, expectations, and any concerns or issues that arose throughout the season.

Education

High School Diploma -

RAINS HIGH SCHOOL
Emory, TX
05-2015

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Medical terminology
  • Medical insurance

Timeline

Patient Service Representative

Integrity Urgent Care
07.2024 - Current

ALL STAR CHEER COACH

STEPZ ALL STAR GYM
02.2024 - 02.2025

Realtor

REMAX
09.2022 - Current

Dental Assistant

Dental One
10.2018 - 08.2019

High School Diploma -

RAINS HIGH SCHOOL

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Lacie Bearden