Lacie Smith
Madison,GA
Summary
Professional with outgoing personality delivering positive and memorable experiences. Reliable team member always ready to pitch in and help with any task. Articulate communicator offering exemplary customer service.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
House Cleaner
Self employed
Madison, Ga
08.2022 - Current
- Sanitized residential spaces with eco-friendly products, promoting healthier living environments.
- Maintained high standards of cleanliness in bathrooms, kitchens, and living areas.
- Organized and sanitized kitchens, bedrooms, living rooms, and bathrooms to ensure cleanliness and reduce germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Arranged cleaning supplies in designated areas for easy access. and equipment for efficient workflow.
- Managed client schedules and appointments for cleaning services.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Engaged with clients to confirm satisfaction with services, fostering strong client relationships.
- Used proper chemicals and cleaning materials for optimal dilution and cleaned specified surfaces.
CNA in training
High Shoals Health and Rehab
Bishop, MI
04.2020 - 11.2021
- Assisted patients with activities of daily living, including bathing, dressing, toileting, and grooming, to enhance comfort and self-sufficiency.
- Assisted nursing staff with daily patient care and hygiene tasks.
- Assisted with transferring patients from beds to wheelchairs or stretchers and vice versa.
- Assisted with mobility aids, helping patients move safely within facilities.
- Assisted patients with eating during meal times who needed assistance during meal times.
- Supported daily living activities by serving meals and providing assistance with feeding, ambulating, and positioning to promote patient mobility and well-being.
- Supported physical therapy treatments by helping position patients for exercises or stretches.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Changed dressings for wound care management under the guidance of an RN and physician.
- Monitored vital signs and reported changes to medical personnel.
- Documented patient observations accurately in electronic health records.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided companionship and emotional support to patients during recovery, fostering a positive environment for healing.
- Provided emotional support to patients and their families in a caring manner.
- Answered call lights promptly while maintaining excellent customer service skills when interacting with patients.
- Collaborated with team members to ensure effective patient care delivery.
- Reported changes in patient status to RNs or physicians immediately.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Ensured proper functioning of medical equipment and reported any malfunctions promptly.
- Maintained cleanliness and organization in patient rooms and common areas.
- Followed infection control guidelines established for healthcare workers including hand hygiene practices before and after each contact with a patient.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Daycare Teacher
Daystar Christian Learning Center
Madison, Ga
04.2021 - 08.2021
- Implemented daily lesson plans to engage children in learning activities.
- Supervised children during playtime, fostering a safe and enjoyable environment.
- Communicated regularly with parents regarding children's progress and daily activities to strengthen family engagement.
- Assisted in developing age-appropriate curriculum aligned with educational standards.
- Organized and maintained educational materials for classroom use.
- Fostered social skills through group activities and cooperative play.
- Monitored children's behavior, offering guidance to promote positive interactions and social development.
- Collaborated with staff to create a positive learning atmosphere for all students.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Organized and led activities to promote physical, mental and social development.
- Read aloud and played alphabet games to encourage early literacy.
- Provided guidance on social development issues such as sharing, following directions.
- Encouraged creativity through art projects and storytelling.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Observed health practices such as proper handwashing procedures.
- Supported children in learning toilet training routines and diaper changing.
- Observed behavioral issues to alert parents or guardians.
- Maintained supplies inventory for the classroom including art materials and books.
House Cleaner
HouseSmart
Madison, Ga
01.2021 - 03.2021
- Cleaned homes following specific and detailed protocols and requests.
- Organized and sanitized kitchens, bedrooms, living rooms, and bathrooms to maintain cleanliness and reduce germ spread.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated cleaning schedules with clients to ensure alignment with their availability and preferences.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Inspected properties for cleanliness and promptly resolved client concerns to ensure satisfaction.
- Communicated with clients to understand their specific cleaning needs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned rooms to occupant-ready status to satisfy future guests.
- Assisted in laundry services including washing, drying, and folding linens.
- Swept and damp-mopped private stairways and hallways.
- Checked cleaning supply inventory to confirm availability of necessary supplies.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Home Health Aide
Amazing Care Agency
Loganville, MI
11.2020 - 01.2021
- Assisted clients with daily living activities to enhance comfort and independence.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing, and incontinence care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted clients with mobility by helping them move safely and comfortably. in bed, stand or walk using proper body mechanics techniques.
- Monitored patient health by checking vital signs and reporting changes to supervisors.
- Provided companionship and emotional support to clients during visits.
- Provided mental and emotional support to enhance clients' overall well-being.
- Helped clients with medication reminders and adherence to prescribed schedules.
- Prepared meals and snacks according to prescribed diets.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Ensured cleanliness and organization in living spaces to promote safety and comfort.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Accompanied clients to appointments and outings, offering transportation and assistance for improved access to care.
- Documented client progress and reported observations in care logs accurately.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Restaurant Hostess
Dos Amigos Mexican Restaurant
Loganville, Ga
03.2019 - 07.2019
- Greeted and welcomed guests with professionalism and warmth.
- Welcomed customers warmly upon arrival and escorted them to their tables.
- Managed guest reservations by organizing schedules and confirming bookings., waitlists, and special requests for large parties, ensuring seamless guest experiences.
- Managed reservations and seating arrangements efficiently.
- Assisted guests with special requests and accommodations.
- Coordinated with servers to ensure timely table turnover.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Handled customer inquiries and feedback promptly and courteously.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Addressed customer complaints promptly, contributing to increased satisfaction and loyalty.
- Provided exceptional customer service to patrons through active listening and engagement, fostering positive dining experiences.
- Maintained cleanliness and organization of the host area.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Provided menus and answered questions about menu items and specials.
- Processed customer transactions accurately and efficiently at a busy retail location.
- Managed cash register, ensuring proper cash handling and security measures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
Restaurant Hostess
Cracker Barrell
Madison, Ga
07.2017 - 05.2019
- Greeted and welcomed guests with professionalism and warmth.
- Greeted customers and escorted them to their tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assisted guests with special requests and accommodations.
- Coordinated reservations, waitlists, and special requests for large parties to optimize seating efficiency.
- Managed reservations and seating arrangements efficiently.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Coordinated with servers to ensure timely table turnover.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Addressed customer inquiries and feedback to enhance guest satisfaction.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Assisted servers by refilling beverages and clearing plates from tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Maintained cleanliness and organization of the host area.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Restocked condiments, silverware, and napkins in dining area to ensure readiness for guests. as needed.
- Provided menus and answered questions about menu items and specials.
- Upsold appetizers, drinks, desserts. when appropriate.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted restaurant staff in setting up events to ensure seamless execution and guest enjoyment.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Built positive relationships with other front-of-house and kitchen staff.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Education
Morgan County High School
Madison , GaSkills
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Emotional intelligence
- Client relations and customer service
- Exceptional customer service
- Customer service experience
- Problem solving
- Money handling experience
- Experience with money transactions
- Some computer skills, willing and eager to learn more
Languages
English
Professional
Timeline
House Cleaner
Self employed
08.2022 - Current
Daycare Teacher
Daystar Christian Learning Center
04.2021 - 08.2021
House Cleaner
HouseSmart
01.2021 - 03.2021
Home Health Aide
Amazing Care Agency
11.2020 - 01.2021
CNA in training
High Shoals Health and Rehab
04.2020 - 11.2021
Restaurant Hostess
Dos Amigos Mexican Restaurant
03.2019 - 07.2019
Restaurant Hostess
Cracker Barrell
07.2017 - 05.2019
Morgan County High School