Motivated Care Manager with 10+ years of experience in Care Management, Healthcare and Care Giving Services. Proven ability to develop care plans, coordinate services, and provide supportive care to clients and caregivers.
Hi, I’m
Laclaudica Perry
Home Care
Starkville,MS
Summary
Overview
22
years of professional experience
1
Certification
Work History
Handy Helper 24/7 LLCStarkville, MS
Onboarding Specialist/Home Care Supervisor
08.2018 - 08.2023
Job overview
- Ensure all new hires comply with company, Federal, and State regulations required for employment
- Manage the onboarding process for assigned applicants
- Gather and process employee file paperwork and ensure quality and accuracy of all documents
- Maintains a positive relationship clients and caregivers
- Maintain confidential records (office employee files, health records, protected information)
- Answer phones, file, copy, fax, scan etc
- Participates in staff meetings, company sponsored trainings and team meetings as directed
- Performs other job-related duties
- Built relationships with insurance companies
- Handle the discipline and termination of employees, as needed and in accordance with company policy.
- Manage a caseload of clients including staffing & scheduling
- Evaluate and monitor the quality of services delivered to clients.
- Collect and analyze client satisfaction data in order to implement improvements that positively impact the continuum of care
- Develop strong and lasting relationships with referral sources and community resources.
- Manage a caseload of clients including staffing, scheduling and operations and administration
- Maintains positive working relationships with clients, home care aides, referral sources, managers and branch managers
OCH Medical Associates
Clinical Nurse Tech
01.2015 - 05.2018
Job overview
- Updated patients demographics, medical histories and medications
- Educate patients on new medications, special diets and other ordered physicians instructions
- Assist physician during examinations
- Change dressings and suture removal
- Draw blood (2months hands on training
- Prepare patients for exams
- Sterilize Medical instruments
- Insurance pre-certifications for procedures and medications
OCH Medical Associates
Medical Office Receptionist
06.2010 - 01.2015
Job overview
- Greet patients and visitors; in person or over the phone
- Activate patient files in the emr system
- Notify provider of patient’s arrival
- Insurance verification
- Collect copayments
- Insurance claims
- Billing
- Maintains patient accounts by updating personal and financial information
OCH Regional Medical Center
Nursing Assistant
06.2001 - 06.2010
Job overview
- Help patients with hygiene, such as using the bathroom, bathing, brushing teeth and dressing
- Assisting patients with meals by feeding them
- Monitoring general health and vital signs and reporting to RN
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
L.Moor High SchoolStarkville, MS
High school diploma or GED
University Overview
Business Management
University Overview
BLS Certification
Additional Information
Certified Medical Receptionist
University Overview
Skills
- Microsoft Excel
- Manage Employee Relations
- Administrative Support
- Recruitment Management
- Onboarding New Employees
- Employee Orientation
- Microsoft Office
- Home Healthcare
- Home Visits
- Coaching Leadership
- Team Meetings
- Employee Observations
- Care Monitoring
- Clinical Staff Management
- Clinical Supervision
- Client Care
Certification
Customer Service (9 years) Heavy lifting (10+ years) Attention detail (10+ years) Team Player (10+ years) Ability to be Cross-Trained (10+ years) Dependability (10+ years) Certifications and Licenses CPR & First Aid
Timeline
Onboarding Specialist/Home Care Supervisor
Handy Helper 24/7 LLC
08.2018 - 08.2023
Clinical Nurse Tech
OCH Medical Associates
01.2015 - 05.2018
Medical Office Receptionist
OCH Medical Associates
06.2010 - 01.2015
Nursing Assistant
OCH Regional Medical Center
06.2001 - 06.2010
L.Moor High School
High school diploma or GED
Business Management
BLS Certification
Additional Information
Certified Medical Receptionist
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