Makenzie Wallace
Starkville,MS
Summary
Dynamic professional with extensive experience in training and customer service, notably at Love's Truck Stop. Proven ability to enhance team performance through effective employee training and presentations. Skilled in regulatory compliance and fostering collaboration, ensuring operational efficiency and exceptional service delivery. Recognized for outstanding customer service and commitment to team success.
Overview
8
8
years of professional experience
Work History
Team Trainer
Love's Truck Stop
11.2024 - 11.2025
- Delivered training sessions on safety protocols and customer service skills to enhance team performance.
- Assisted in onboarding new employees, ensuring smooth integration into team culture and standards.
- Provided ongoing support and feedback to team members, fostering a collaborative learning environment.
- Developed training materials that aligned with company policies and procedures for operational efficiency.
- Monitored team performance during training exercises, identifying areas for improvement and skill enhancement.
Factory Worker
Mid Continental Nail
09.2020 - 04.2021
- Operated machinery to assemble nail products efficiently and accurately.
- Conducted quality inspections to ensure compliance with safety and production standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Assisted in training new employees on equipment usage and safety protocols.
- Used equipment properly to avoid workplace hazards or injuries.
Customer Service Representative
Burger King
09.2019 - 09.2020
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Processed customer orders accurately using point-of-sale systems to enhance transaction efficiency.
- Collaborated with team members to maintain cleanliness and organization in high-traffic areas.
- Trained new employees on operational procedures and customer service best practices.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Assisted in promotional campaigns by providing customers with information about new products and offers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service
Taco Bell Restaurant
04.2018 - 07.2018
- Provided exceptional customer service, addressing client queries promptly and efficiently.
- Answered client queries and complaints to provide strong customer service.
- Provided outstanding customer service, addressing concerns promptly and professionally.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
Education
High School Diploma -
Malden High School
Malden05-2019
Skills
- Regulatory compliance knowledge
- Delegating tasks
- Employee training
- Employee presentations
- Propane handling certification
Timeline
Team Trainer
Love's Truck Stop
11.2024 - 11.2025
Factory Worker
Mid Continental Nail
09.2020 - 04.2021
Customer Service Representative
Burger King
09.2019 - 09.2020
Customer Service
Taco Bell Restaurant
04.2018 - 07.2018
High School Diploma -
Malden High School