Laconda Dixon
Joliet,IL
Summary
As a professional, resourceful individual with excellent communication skills, I am seeking to obtain a position with an organization that will provide an avenue of challenges for me while allowing me to utilize my current skills and abilities, ultimately providing an opportunity for growth.
Experienced with warehouse operations, including order picking and inventory management. Utilizes knowledge of warehouse management systems to ensure accurate and timely order fulfillment. Track record of maintaining high levels of accuracy and efficiency in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order Picker/Forklift Operator
Dollar Tree
07.2022 - Current
- Maintained a high level of productivity by meeting daily picking targets while maintaining quality standards
- Utilized handheld scanners and computer systems to locate and retrieve items from warehouse shelves
- Efficiently picked and packed customer orders according to order specifications, ensuring accuracy and timeliness
- Operated material handling equipment such as forklifts or pallet jacks to transport goods within the warehouse
- Followed safety protocols at all times, including proper lifting techniques and wearing appropriate protective gear
- Inspected products for defects or damages before packing them for shipment, ensuring customer satisfaction upon delivery
- Maintained a clean and organized work area, contributing to a safe working environment for all employees
- Exceeded an average picking accuracy rate of XX% over XX months, minimizing order errors and improving customer satisfaction
- Achieved daily picking targets by XX%, consistently meeting or surpassing production goals
- Reduced packaging waste by implementing more efficient packing methods, resulting in cost savings of XX%
- Collaborated with supervisors to identify areas for process improvement, leading to a XX% reduction in order fulfillment time
- Drive up and go
- Jewels-Osco-Joliet, IL
- December2021 to June2022
- Shop for customers, take calls from customers, issue refunds, take orders to customer cars, hand orders to delivery drivers, set up orders to be redelivered to customers, maintain a clean workspace
Food Service Worker
Quest Food Management Services
10.2018 - 05.2021
- Prep food to pack lunches for10 schools about2000 lunches a day, cut celery, broccoli, watermelon, member's, and sandwich meat to make sandwiches
- Bag all the lunches for the next day
- Pack breakfast
- Make field trip lunches, cup fruit and vegetables, tray cookies, cinnamon buns and chicken for lunches
- Prep and pack8007 day lunches a week plus the lunches for that day
- Plus assist the supervisor with storage of food properly and making sure all items are in the lunches
- Followed proper food handling procedures to ensure safety and quality of products
- Collaborated with team members to ensure smooth operation of the kitchen during busy periods
- Managed food inventory levels to minimize waste and ensure availability of ingredients for lunch service
- Ensured the quality, taste, and presentation of all lunch items met or exceeded customer expectations
- Prepared and cooked a variety of lunch dishes according to established recipes and portion sizes
- Maintained a clean and organized work area, following food safety guidelines at all times
- Efficiently operated kitchen equipment such as grills, ovens, fryers, and steamers to prepare lunch dishes
- Adhered to proper cooking techniques and temperature controls to guarantee food safety standards were met
- Consistently achieved XX% positive feedback from customers on the taste and quality of prepared lunches
- Implemented portion control measures resulting in XX% reduction in ingredient waste
Cashier
Speedway, LLC
04.2017 - 06.2017
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
Packer/feeder
LBP Manufacturing
08.2016 - 02.2017
- Feeding paper into the machine and packing products into bags and placing them into boxes
- Operated packaging machinery, such as shrink wrap machines and pallet jacks, to ensure proper packaging and transportation of materials
- Efficiently packed materials according to specific instructions and quality standards
- Collaborated with team members to meet production goals and deadlines in a fast-paced environment
- Inspected materials for defects or damages before packing, ensuring only high-quality products are shipped out
- Followed safety protocols and guidelines to prevent accidents or injuries in the workplace
Cashier/Customer Service
Labor Ready
04.2016 - 07.2016
- Responsibilities
- Service customers with food, and Alcoholic beverages
- Processed cash, credit, and debit card transactions accurately and efficiently
- Provided excellent customer service by greeting customers, answering questions, and resolving issues
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Handled returns and exchanges in accordance with company policies
- Balanced cash drawer at the end of each shift, ensuring accuracy in monetary transactions
- Performed opening and closing procedures for the cashier station following company guidelines
Receptionist
Dasi's Full Service Salon
12.2015 - 02.2016
- Accomplishments
- Greeted and welcomed visitors, providing a positive first impression of the company
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
Busser/Packer
UPS
01.2014 - 12.2014
- Loading packages
- Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts
- Collaborated with team members to prioritize tasks and meet daily shipping deadlines
- Followed established procedures for packaging, labeling, and preparing products for shipment
- Communicated effectively with supervisors regarding any issues or concerns related to loading operations
- Ensured compliance with company policies and industry regulations during loading operations
- Prioritized safety at all times by wearing appropriate personal protective equipment (PPE)
- Assisted in the loading/unloading of oversized or heavy items using appropriate lifting techniques
Education
High school diploma - undefined
South Shore High School
Chicago, IL06.2010
Skills
- Manufacturing
- Food Safety
- Food Handling
- Food Service
- Host/Hostess
- Busser
- Food Production
- Packaging
- Cash Handling
- Food Preparation
- Meal Preparation
Certification
- Food Handler Certification
- Driver's License
Additional Information
Licensed to serve liquor, and food handling license
Timeline
Order Picker/Forklift Operator
Dollar Tree
07.2022 - Current
Food Service Worker
Quest Food Management Services
10.2018 - 05.2021
Cashier
Speedway, LLC
04.2017 - 06.2017
Packer/feeder
LBP Manufacturing
08.2016 - 02.2017
Cashier/Customer Service
Labor Ready
04.2016 - 07.2016
Receptionist
Dasi's Full Service Salon
12.2015 - 02.2016
Busser/Packer
UPS
01.2014 - 12.2014
High school diploma - undefined
South Shore High School
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