Lacresha S Brown
Hemet
Summary
Proficient in delivering top-tier customer service while ensuring patient safety in fast-paced environments. Demonstrated ability to conduct thorough assessments that lead to the identification and mitigation of risks, directly enhancing safety protocols. Experienced in fostering teamwork and collaboration among healthcare professionals to ensure seamless communication. Driven to create a safe and supportive atmosphere for patients, ensuring their needs are met with care and efficiency.
Overview
12
12
years of professional experience
Work History
Service Rep/Patient Safety
Kaiser Permanente
Fontana, CA
07.2025 - Current
- Delivered exceptional customer service by addressing patient inquiries and resolving concerns promptly and effectively.
- Conducted thorough assessments to identify potential safety risks and implemented corrective actions to enhance patient safety protocols.
- Collaborated with healthcare teams to ensure seamless communication regarding patient care and safety measures.
- Utilized electronic health record systems to update patient information and track safety-related incidents efficiently.
- Engaged with patients to gather insights on their experiences, contributing to service improvement initiatives.
- Maintained detailed records of customer interactions to ensure accurate follow-up and service improvement.
- Collaborated with cross-functional teams to enhance service delivery and meet customer needs effectively.
- Developed training materials and conducted workshops to improve team performance and service quality.
- Engaged with customers through various channels, including phone, email, and chat, ensuring consistent service delivery.
Environmental Service
Kaiser Permanente
Fontana, CA
01.2023 - 07.2025
- Ensured a clean and safe environment by performing daily sanitation tasks in accordance with health and safety regulations.
- Monitored inventory levels of cleaning supplies and ordered materials as necessary to maintain operations.
- Utilized industrial cleaning equipment and chemicals safely and effectively to achieve optimal results.
- Responded promptly to emergency cleaning requests, ensuring minimal disruption to facility operations.
- Provided exceptional customer service by addressing inquiries and concerns from facility users.
- Developed and implemented safety training programs that increased employee awareness and compliance with safety regulations.
- Implemented safety protocols to ensure the well-being of patients during treatment.
- Monitored compliance with safety regulations and standards to maintain a safe environment for patients.
Warehouse Associate
Amazon
Rialto, CA
03.2016 - 12.2022
- Executed efficient inventory management practices to optimize stock levels and reduce discrepancies.
- Operated material handling equipment, including forklifts and pallet jacks, to facilitate the safe movement of goods.
- Developed and implemented comprehensive safety training programs to enhance employee awareness and compliance with safety regulations.
- Conducted regular safety audits and inspections to identify hazards and ensure adherence to safety standards.
Morning Stocker/Cashier
Burlington
Moreno Valley, CA
10.2015 - 02.2016
- Maintained organized stock levels to ensure shelves were fully stocked and visually appealing.
- Executed cashier responsibilities efficiently, handling cash transactions and providing excellent customer service.
- Collaborated with team members to manage inventory and streamline restocking processes.
- Contributed to a positive shopping experience by maintaining a clean and welcoming store environment.
- Addressed customer complaints and queries promptly, enhancing overall satisfaction.
- Utilized point-of-sale systems to process transactions and manage customer inquiries effectively.
Cashier/Sales Associate
Target
Moreno Valley, CA
08.2014 - 10.2015
- Enhanced incident reporting procedures, increasing responsiveness and accountability in addressing safety concerns.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained a clean and organized workspace, adhering to company standards for visual merchandising and product display.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Engaged customers with friendly conversation, creating a welcoming and inviting shopping experience.
Education
GED - High School Diploma -
Hemet High School
Hemet, United States01.2014
Skills
- Active Listening
- Documentation Skills
- Conflict Resolution
- Problem Solving
- Communication Skills
- Detail Orientation
- Adaptability
- Multi-channel Communication
- Customer Engagement
- Time Management
- Empathy
- Quality Assurance
- Safety Training
- Team Collaboration
- Safety Assessment
- Electronic Health Records
- Patient Safety Protocols
- Customer Service
- Organization
- Database maintenance
- Customer relations
- Customer support
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Service Rep/Patient Safety
Kaiser Permanente
07.2025 - Current
Environmental Service
Kaiser Permanente
01.2023 - 07.2025
Warehouse Associate
Amazon
03.2016 - 12.2022
Morning Stocker/Cashier
Burlington
10.2015 - 02.2016
Cashier/Sales Associate
Target
08.2014 - 10.2015
GED - High School Diploma -
Hemet High School
Employee of the month
I take safety seripously