LaCresha Wilson
Bellevue,WA
Overview
10
10
years of professional experience
Work History
Payroll Customer Service Rep
Sysazzle Inc
11.2022 - 04.2023
- Supported teammates with payroll inquiries, adjustments, and discrepancies utilizing stellar customer service practices.
- Maintained confidentiality while updating and processing employee data according to company policy.
- Ensured timely and accurate issue resolution for all employee requests.
Customer Service Representative
Logic Staffing
Federal Way, WA
06.2023 - 12.2023
- Delivered responsive support through phone and email.
- Assisted with online orders, policy questions, and account access.
- Logged and tracked all communications in the ticketing system.
Field Operations Representative
TriNet
05.2021 - 10.2021
- Responded to HR inquiries from prospective clients and employees.
- Audited forms and records for accuracy and completeness.
- Provided portal navigation and HR data collection assistance to potential clients.
Customer Service Rep II
24-7 Intouch
09.2019 - 03.2021
- Managed escalated customer cases and supported team members.
- Recorded and maintained accurate client data for process improvement.
Platinum Agent I / Tour Coordinator
Diamond Resorts International
Las Vegas, NV
07.2018 - 01.2019
- Processed reservations and payments for members with accuracy and care.
- Maintained detailed records and ensured high service quality.
- Also held role: 12/15 – 12/16
Platinum Agent I / Tour Coordinator
Diamond Resorts International
Las Vegas, NV
12.2015 - 12.2016
- Processed reservations and payments for members with accuracy and care.
- Maintained detailed records and ensured high service quality.
Call Center Manager
Liberty Tax Service
Los Angeles, CA
12.2013 - 03.2015
- Supervised and trained staff of 8 on systems, policies, and customer handling.
- Resolved escalated issues and tracked performance metrics.
- Conducted training for new employees on exceptional customer service
Timeline
Customer Service Representative
Logic Staffing
06.2023 - 12.2023
Payroll Customer Service Rep
Sysazzle Inc
11.2022 - 04.2023
Field Operations Representative
TriNet
05.2021 - 10.2021
Customer Service Rep II
24-7 Intouch
09.2019 - 03.2021
Platinum Agent I / Tour Coordinator
Diamond Resorts International
07.2018 - 01.2019
Platinum Agent I / Tour Coordinator
Diamond Resorts International
12.2015 - 12.2016
Call Center Manager
Liberty Tax Service
12.2013 - 03.2015