REMOTE CUSTOMER SERVICE REPRESENITIVE
PATTY G.S BOYS TRANSPORTATION
12.2023 - Current
LACRETIA DAVIS
CUSTOMER SERVICE
Dayton,OH
Timeline
Customer Service Representative
WOLF DAVIS TRANSPORTATION
01.2020 - 01.2023
No Degree - BUSINESS ETHICS
Sinclair Community College
01.2020 - 08.2020
Work History
REMOTE CUSTOMER SERVICE REPRESENITIVE
PATTY G.S BOYS TRANSPORTATION
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
WOLF DAVIS TRANSPORTATION
01.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Education
No Degree - BUSINESS ETHICS
Sinclair Community College
Dayton, OH 01.2020 - 08.2020
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Critical thinking
Active listening
Problem resolution
Verbal communication
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
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