Christina Grosjean
Oneida,NY
Summary
Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
MetLife
11.2022 - 06.2023
- Assisted callers with online or hard copied forms
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Processor
Byrne Dairy INC.
01.2020 - 01.2022
- Ensuring the correct ingredients are being blended into the corresponding product
- Spectating the machine is at accurate temperatures and successfully runs product
- Identifying troubleshoot problems with machine or equipment
- Making sure there is no cross contamination
- Going ahead of schedule ensuring there is correct product made and ready for next order
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Prevented infection by following strict sanitation protocols and utilizing personal protective equipment when necessary.
Production Line Leader
HP Hood LLC
07.2015 - 10.2019
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Operated tape machines, scales and label printers to package items correctly.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
Education
High school or equivalent -
Skills
- Active listening
- Fast learner
- Multitasking Abilities
- Problem resolution
- Cleaning and sanitizing techniques
- Friendly, positive attitude
- Attention to detail
- Strong work ethic and dependable
- Work best in Fast-paced environment
Timeline
Remote Customer Service Representative
MetLife
11.2022 - 06.2023
Processor
Byrne Dairy INC.
01.2020 - 01.2022
Production Line Leader
HP Hood LLC
07.2015 - 10.2019
High school or equivalent -
Similar Profiles
PAMELA A. VOSBURGHPAMELA A. VOSBURGH
Manager of Technology Liaisons at MetLifeManager of Technology Liaisons at MetLife
Meighen Patricia FriesenMeighen Patricia Friesen
Customer Advocate I - Claim Intake at MetlifeCustomer Advocate I - Claim Intake at Metlife
Shyri SmithShyri Smith
Group Insurance Administrator at MetlifeGroup Insurance Administrator at Metlife