Summary
Work History
Education
Skills
Languages
Timeline
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Octavia Anderson

Monroe,LA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Remote Customer Service Representative

Amazon
2022 - 2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing using internal systems to ensure timely fulfillment.
  • Assisted in training new team members on customer service protocols and tools.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.

Remote Healthcare Customer Service Representative

PCG Consulting
2020 - 2022
  • Provided exceptional support to healthcare clients, addressing inquiries and resolving issues efficiently.
  • Assisted in managing patient records using electronic health record (EHR) systems to ensure accurate information flow.
  • Collaborated with healthcare professionals to streamline communication and enhance patient care experience.
  • Educated customers on healthcare services, benefits, and policies, improving understanding of available resources.
  • Handled high-volume calls while maintaining professionalism and empathy in customer interactions.
  • Documented customer interactions meticulously, contributing to improved service quality and operational consistency.
  • Adapted quickly to changes in processes and systems, ensuring seamless service delivery during transitions.
  • Monitored industry trends and feedback to suggest enhancements for service improvement initiatives.

Education

High School Diploma -

Rayville High School
Rayville, LA
05-2023

No Degree - Medical Coding Specialist

Louisiana Delta Community College
Monroe, LA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Call center operations
  • Microsoft outlook
  • Call management

Languages

English
Full Professional

Timeline

Remote Customer Service Representative

Amazon
2022 - 2023

Remote Healthcare Customer Service Representative

PCG Consulting
2020 - 2022

High School Diploma -

Rayville High School

No Degree - Medical Coding Specialist

Louisiana Delta Community College

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