Lacretia O’neal
San Antonio,Texas
Summary
To obtain a position where I can not only utilize my skills / degree to further my overall career but also build solid professional relationships that allow me the opportunity to become a strong asset to the company’s overall growth and development.
Overview
8
8
years of professional experience
Work History
Customer Service Support
eBay
04.2021 - Current
- Research proficiently address and resolve user-reported issues via telephone and email, demonstrating a mastery of problem-solving skills
- Offer comprehensive solutions and expert guidance to both team members and associates on matters concerning purchases, showcasing a depth of knowledge in the field
- Innovate and implement effective strategies for imparting information to members, elevating their understanding and engagement significantly
- Excel in the domain of Virtual Support, leveraging advanced techniques to provide exceptional assistance to users in the digital realm
- Stand as a reliable provider of Second Level Support, attesting to extensive experience and adeptness in handling intricate and escalated concerns
Customer Service Advisor – Digital Marketing
Task Us
09.2018 - 04.2021
- Diligently investigate and rectify issues communicated by end-users through telephone, email, and chat support channels
- Discern, replicate, meticulously document, and escalate instances of bugs and service disruptions, ensuring the provision of efficacious remedies
- Dispatch prompt and responsive customer service through email, chat, and phone interactions, adhering to timelines with unwavering commitment
- Offer sagacious counsel concerning advertising techniques and fundamental ad dissemination, imparting valuable insights to enhance user understanding
- Play a pivotal role in on-site assistance and the orientation of new training sessions during initial phases, fostering a supportive and knowledgeable environment
- Engage in peer coaching, contributing to quality enhancement and the seamless flow of interactions during chat sessions
Insight Global Contractor
Hewlett Packard Enterprise
07.2018 - 03.2020
- Skillfully manage and oversee individual cases, ensuring meticulous attention to detail and effective resolution strategies
- Organize and facilitate on-site visits tailored to the needs of various companies, exhibiting adept coordination abilities
- Assume the pivotal responsibility of a customer support agent, embodying a role characterized by adept issue handling and exceptional service provision
Technical Support Agent
IBEX Global
06.2017 - 06.2018
- Contribute to the realm of general account upkeep, offering valuable aid in maintaining the overall integrity and functionality of accounts
- Manage all incoming calls with proficiency, effectively addressing a diverse range of needs and concerns related to accounts
- Extend expertise in troubleshooting devices and facilitating device setup, ensuring seamless user experiences
- Arrange and coordinate on-site visits for supplementary technical support as required or upon request, showcasing adept scheduling and coordination capabilities
Education
Bachelor of Science - Business Administration
Coastal Carolina University
Conway, South Carolina01.2014
Skills
- Technical Support
- Tax Filing Experience
- Can Type 80 WPM
- Call Handling
- Administrative Skills
- Training Experience
- Skilled in Microsoft Office
- Sales / Marketing Experience
- Maintenance
- Quick and Hands on Learner
- Suggestive Selling Techniques
Activities
- Relay for Life Committee at Coastal
- Volunteer at University Campus Salvage
- Member of Coastal Carolina University's Green Team
Industry Experience
8+ Years, 5+ Years, 3 Years, 2 Years
Timeline
Customer Service Support
eBay
04.2021 - Current
Customer Service Advisor – Digital Marketing
Task Us
09.2018 - 04.2021
Insight Global Contractor
Hewlett Packard Enterprise
07.2018 - 03.2020
Technical Support Agent
IBEX Global
06.2017 - 06.2018
Bachelor of Science - Business Administration
Coastal Carolina University