LaCretia Pulce
Columbia,TN
Summary
Results-driven quality professional with extensive experience at Ventek Solutions, enhancing product compliance and customer satisfaction. Proven ability in problem-solving and attention to detail, implementing corrective actions that significantly reduced defects. Skilled in team collaboration and training, fostering a culture of continuous improvement and operational efficiency.
Overview
7
7
years of professional experience
Work History
Custodian
SEJ Services
Spring Hill, TN
05.2026 - Current
- Learned and followed safety protocols while performing cleaning tasks.
- Assisted in maintaining cleanliness and sanitation of assigned areas.
- Utilized various cleaning tools and equipment effectively and safely.
- Supported team members by preparing supplies and materials for daily tasks.
- Collaborated with colleagues to ensure efficient workflow and task completion.
- Performed routine inspections to identify maintenance needs in facilities.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Quality Technician
Ventek Solutions
Mt.Pleasant TN
01.2024 - 03.2026
- Conducted quality inspections on production lines to ensure compliance with specifications.
- Analyzed data from quality control tests to identify trends and areas for improvement.
- Orchestrated collaboration with production teams to effectively address and resolve quality issues.
- Implemented corrective actions based on findings from quality audits and inspections.
- Facilitated training sessions for team members on quality standards and best practices to enhance operational efficiency.
- Monitored equipment calibration processes to maintain accuracy in testing procedures.
- Assisted in developing and updating standard operating procedures for quality assurance protocols.
- Participated in cross-functional meetings to discuss quality performance and improvement strategies.
- Sampled materials and products to conduct in-depth measurements and tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
Quality Coordinator
IB Tech
Mt. Pleasant, TN
02.2021 - 02.2024
- Led quality assurance initiatives to enhance product compliance and customer satisfaction.
- Established and executed standard operating procedures to enhance quality control processes.
- Trained and mentored team members on best practices in quality management systems.
- Conducted regular audits to ensure adherence to industry standards and internal policies.
- Analyzed quality data to identify trends and recommend process improvements.
- Facilitated root cause analysis sessions to address recurring defects and implement solutions.
- Managed documentation for quality assurance activities, ensuring accuracy and accessibility.
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Implemented corrective action plans to address any identified deficiencies in the manufacturing process, reducing instances of defective products reaching customers'' hands.
Quality Supervisor
MS Companies
Spring Hill, TN
07.2019 - 08.2022
- Led quality assurance efforts to achieve compliance with industry standards and specifications.
- Developed training resources for staff to improve understanding of quality control practices.
- Implemented enhancements that minimized defects and boosted production efficiency.
- Worked with cross-functional teams to uncover root causes of quality issues and suggest corrective actions.
- Performed regular audits of production processes to pinpoint areas for improvement in product quality.
- Guided junior quality team members to cultivate a culture of excellence and accountability within the department.
- Established inspection and testing protocols to align with company policies and regulatory mandates.
- Reduced customer complaints by tackling root causes of quality issues and promoting continuous improvement efforts.
- Supervised a team of forty employees engaged in product inspection and quality control tasks.
- Managed daily operations of a forty-member department, providing technical support and coordinating team activities.
- Conducted analyses on recurring defects to develop sustainable solutions and enhance customer satisfaction.
- Collaborated with cross-functional teams to define quality standards and maintain compliance with industry regulations.
Education
High School Diploma -
Columbia Central High School
Columbia TNSkills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Customer service-focused
Timeline
Custodian
SEJ Services
05.2026 - Current
Quality Technician
Ventek Solutions
01.2024 - 03.2026
Quality Coordinator
IB Tech
02.2021 - 02.2024
Quality Supervisor
MS Companies
07.2019 - 08.2022
High School Diploma -
Columbia Central High School