Lacricia Brigham (Crissy Brigham)
Cheyenne,Wyoming
Summary
Versatile and compassionate professional with a proven track record at Willow Creek Family Medicine, adept in inventory management and exceptional customer service. Excelled in streamlining operations and enhancing patient care, achieving significant improvements in clinic efficiency. Skilled in both administrative duties and direct patient support, demonstrating empathy and operational savvy in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Administrative Medical Assistant/Phlebotomy & Lab
Willow Creek Family Medicine
05.2012 - 10.2022
- Assist multiple providers and physicians to provide high quality medical care in a general family practice setting.
- Assist and provide medical care for infants, children, teens, adults, elderly and developmentally disabled patrons who require a diverse variety of medical and emotional needs.
- Scheduled patient appointments while maintaining accurate records for smooth office operations and following HIPPA laws and privacy regulations.
- Administrative duties, document processing and handling of sensitive patient records. Filing, charting, faxing, copying, data entry, payments and occasional billing.
- Prepare and clean exam rooms and office laboratory while maintaining biohazard bins and sharps. Inventory tracking and ordering.
- Operate Medical Devices such as Autoclaves, EKG machines, centrifuges, Cardiac pacemakers, heart monitors and more.
- Obtain and document the medical history, chief complaints, and vital signs.
- Coordinated with insurance companies to verify patient benefits and streamline billing processes.
- Submit prescription refills and prior authorizations to pharmacies, insurance companies and outside healthcare facilities.
- Perform Diagnostic testing, phlebotomy and physical exams.
- Administer different routes of medication including topical, oral, respiratory and injected.
- Administer immunizations and vaccines to patients of all ages while following CDC recommendations and scheduling guidelines.
- Wound care and dressings, suture and staple removals, occasional bone casting, and urine catheters.
- Travel once a week to our second clinic in Saratoga Wyoming and work independently at times providing testing, vaccines and blood work to patients living in rural areas.
- Always provide quality care with compassion and respect that is individualized to each patient, insuring proper care for different medical needs.
Direct Care Professional
Mountain Regional Services Inc.
01.2008 - 01.2010
- Provide assistance and care for elderly and developmentally disabled patrons who require 24 hour supervision and
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Supported the emotional well-being of clients through compassionate listening, empathy, and encouragement to be independent and achieve highest quality of living.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Followed specialized treatment plans in accordance to each clients doctor recommendations.
- Take clients to stores, doctor appointments and other activities while supervising and keeping them safe during public outings.
- Assist and guide clients during everyday life situations and tasks, while helping them utilize proper decision making skills and interactions with others.
Floral Assistant / Delivery Driver (most Recent)
Underwood Flowers and Gifts
08.2024 - 01.2025
- Assist in creating aesthetically pleasing floral designs such as wreaths, sprays, centerpieces and arrangements for individual clients or large venues such as weddings and funerals
- Schedule deliveries and wire-out orders, answer phone calls and assist walk-in guests.
- Assisted customers with floral selection, design and arrangements.
- Navigate computer portals, POS machines, cash and credit cards, data entry.
- Process, prepare and store flowers following accurate storage guidelines.
- Provide guests with excellent customer service to ensure returning customers.
- Provided assistance in setting up floral displays while also caring for plants and flower inside gift shop promoting longevity.
- Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while creating positive experiences for clients.
- Professionally provide an empathetic and understanding approach to clients while assisting them during vulnerable sensitive chapters in their lives such as, funerals and weddings.
- Provide a genuine sense of comfort and care while helping them make most fitting and customized floral arrangement orders for services.
Restaurant Waitress
Espi's Diner and Dennys Restaurants
07.2010 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervise and train new staff members.
- Open restaurant early mornings independently and manage front house of the restaurant until other servers arrive for their shift.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared checks, itemizing total meal costs and taxes.
- Followed health and safety guidelines when preparing and serving food products.
Education
Associate of Applied Science - Administrative Medical Assisting & Business
Institute of Business & Medical Careers
Cheyenne03-2012
Early Childhood Development & Education
Laramie County Community College
Cheyenne, WYAssisted Preschool Teaching And Development
University of Wyoming
Laramie, WYSkills
- Professional compassion and patient ethics in compliance to HIPPA and confidentiality laws
- Vital sign monitoring and emergency triage
- Direct patient-focused care, needs assessments and monitoring
- Emergency response preparedness
- Conflict resolution and problem solving in high stress environments
- Strong interpersonal skills and positive patient relations providing emotional support, health and safety
- Insurance authorizations and referral knowledge
- First aid and CPR
- Promotion of social and emotional development by providing positive reinforcements urging self motivation goal achieving to improve quality of life
- Team building
Timeline
Floral Assistant / Delivery Driver (most Recent)
Underwood Flowers and Gifts
08.2024 - 01.2025
Administrative Medical Assistant/Phlebotomy & Lab
Willow Creek Family Medicine
05.2012 - 10.2022
Restaurant Waitress
Espi's Diner and Dennys Restaurants
07.2010 - 07.2024
Direct Care Professional
Mountain Regional Services Inc.
01.2008 - 01.2010
Associate of Applied Science - Administrative Medical Assisting & Business
Institute of Business & Medical Careers
Early Childhood Development & Education
Laramie County Community College
Assisted Preschool Teaching And Development
University of Wyoming
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