Anne LaCroix
Customer Service
West Bloomfield,MI
Summary
Experienced customer service representative with strong CRM management, complaint handling, and active listening skills. Known for resolving billing, account, and service issues while maintaining accurate records and high customer satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Concentrix
Farmington Hills, MI
08.2022 - Current
- Resolved inbound customer inquiries through phone, email, and chat support.
- Assisted customers with billing, account, and service issue resolution.
- Escalated complex concerns to appropriate teams while preserving service continuity.
- Documented cases accurately in CRM systems and maintained detailed interaction records.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier Team Lead
Aldi Supermarket
Farmington Hills, MI
09.2021 - 08.2022
- Supervised cashier team to maintain efficient register flow and accurate transaction processing.
- Trained new cashiers on POS procedures, cash handling, and customer service standards.
- Monitored till accuracy and resolved register discrepancies according to store protocols.
- Coordinated front-end coverage to reduce wait times and support peak-hour checkout demand.
Personal Shopper
Shipt Inc.
Waterford, MI
09.2016 - 03.2020
- Selected fresh produce and packaged goods to meet quality standards
- Shopped customer orders accurately using mobile app and store layout knowledge
- Communicated substitution options clearly to customers through app messaging
- Organized baskets and carts to streamline efficient order fulfillment
Customer Service Representative
Kohls Department Store
West Bloomfield, MI
08.2005 - 09.2016
- Assisted customers with billing, account, and service issue resolution.
- Escalated complex concerns to appropriate teams while preserving service continuity.
- Applied company procedures to deliver consistent support and policy compliance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
GED -
West Bloomfield High School
West Bloomfield, MI 05.2001 -
Skills
CRM management
Customer service
Complaint handling
Service delivery
Computer proficiency
Telecommunications experience
Active listening
Critical thinking
CRM management
Timeline
Customer Service Representative
Concentrix
08.2022 - Current
Cashier Team Lead
Aldi Supermarket
09.2021 - 08.2022
Personal Shopper
Shipt Inc.
09.2016 - 03.2020
Customer Service Representative
Kohls Department Store
08.2005 - 09.2016
GED -
West Bloomfield High School
05.2001 -