Lacy Buenrostro
Harlingen,TX
Summary
Driven, caring, and detail oriented customer service professional with 7+ years of customer service experience with some experience in benefits and insurance.
Overview
7
7
years of professional experience
Work History
ERS Benefits Representative
Group O
03.2024 - Current
- As a Call Center Employee Benefits Representative my role is providing timely and accurate guidance regarding their health insurance, retirement plans, paid time off, and other employee benefits
- I manage inquiries, resolve issues, and ensure that employees have a clear understanding of their benefits options
Patient Care Technician
The Village at Waterman Lake
Greenville, RI
09.2023 - 01.2024
- Helped assist residents with basic daily care such as, bathing, grooming, dressing, eating, walking, etc
- Provided top notch individual care for 120 different residents and made sure that they felt loved and cared for during difficult times
FOH employee
DOS OLIVOS MARKET
01.2023 - 08.2023
- Took guest orders, delivers food and drinks, restocks market and winery, bartends, operates POS systems, keeps an accurate cash till
- Trained new employees as needed
- Ensures guests leave having had a positive experience and want to come back
Server, Prep Cook
CRACKER BARREL
Harlingen, TX
11.2020 - 03.2023
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
VIRTUAL AUTHOR ASSISTANT
11.2020 - 03.2023
- Created and edited newsletters for the author on multiple different design platforms
- Created and set release schedules and kept the author on track
- Created graphics for social media and kept up with posting across multiple platforms
Crewmember, Certified Trainer
RAISING CANES
Harlingen, TX
03.2020 - 02.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Trained new hires as needed
Drive-thru Operator, Crewleader
SONIC
Harlingen, TX
09.2017 - 03.2020
- Ran the drive-through, took orders, made drinks, provided customers a friendly and positive experience
- Trained new hires as needed
- Demonstrated knowledge of menu items and upselling techniques.
- Operated cash register efficiently and accurately while balancing the drawer at end of shift.
Education
GED - HIGH SCHOOL EQUIVALENT
Skills
- Detail oriented
- Word processor proficient
- Customer service
- Organization
- Typing and written communication
- Documentation And Reporting
Timeline
ERS Benefits Representative
Group O
03.2024 - Current
Patient Care Technician
The Village at Waterman Lake
09.2023 - 01.2024
FOH employee
DOS OLIVOS MARKET
01.2023 - 08.2023
Server, Prep Cook
CRACKER BARREL
11.2020 - 03.2023
VIRTUAL AUTHOR ASSISTANT
11.2020 - 03.2023
Crewmember, Certified Trainer
RAISING CANES
03.2020 - 02.2021
Drive-thru Operator, Crewleader
SONIC
09.2017 - 03.2020