Alashiya Cobb
Oakland,CA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Revenue Cycle Manager
Kaiser Permanente
Oakland, CA
06.2021 - Current
- Assisted in implementing upgraded electronic health record systems to enhance revenue cycle efficiency.
- Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Collaborated with physicians, clinical staff, payers and other stakeholders to resolve issues related to medical billing.
- Implemented new policies and procedures for streamlining workflow processes within the revenue cycle department.
- Prepared monthly budget forecasts and monitored expenses related to the revenue cycle operations.
- Reviewed patient billing information to ensure accuracy and compliance with federal and state regulations.
- Analyzed financial reports on a regular basis to identify areas of improvement in the revenue cycle process.
Center Manager
Planned Parenthood
San Mateo, CA
04.2020 - 05.2021
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Developed, implemented, and managed center's budget.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Facilitated team meetings, fostering communication and collaborative problem-solving.
- Monitored compliance with federal, state, and local regulations, maintaining operational standards.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
Patient Access Supervisor
Tufts Medical Center
Boston, MA
11.2017 - 11.2019
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Prepared monthly summary reports highlighting key metrics within the department.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Identified opportunities for streamlining processes within the department while maintaining quality standards.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
Patient Access Representative
Dana Farber Cancer Institute
Boston, MA
05.2016 - 10.2019
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Patient Financial Services Supervisor
Brigham & Women's Hospital
Boston, MA
11.2015 - 11.2017
- Collaborated with other departments to ensure accurate coding of claims prior to submission to insurance companies or other third parties.
- Maintained accurate records for patient account transactions, including payments, adjustments, refunds, denials and bad debt write-offs.
- Prepared detailed reports regarding trends in patient billing activity.
- Performed research into complex billing issues involving multiple payers or providers.
- Verified insurance authorizations with payers via telephone or web-based systems.
Lead ER Admitting Liaison
Boston Children's Hospital
Boston, MA
08.2014 - 09.2016
- Received bookings from nursing staff to pre-admit patients, ensuring accurate and timely admission process.
- Delivers superior customer service by explaining hospital admission policies, time of admission, room selection, and answering patient inquiries about hospital procedures.
- Screen insurance information to secure payments; identify patients needing pre-admission approvals from third-party payers; verify and notify patient accounts department of self-paying admissions.
- Handled the reception of lab registration forms, while also ensuring efficient registration of newborn patients' medical record numbers, as well as the processing of information and preparation of death certificates for deceased patients.
Clinic Operations Supervisor
Ophthalmology, Joslin Diabetes Center
Boston, MA
10.2012 - 11.2015
- Oversees day-to-day clinical operations while developing and maintaining budgets.
- Implemented developmental measures supported by Manager to address staff errors, performance issues, and Human Resource matters.
- Coordinated flow of check in/check out process for 100+ patients daily, while managing medical assistant and MOCs.
- Enhanced customer satisfaction by addressing and resolving issues with billing, bad debts, appointment cancellations, and overall patient care
- Supervised clinic staff, overseeing all aspects of their performance and development to achieve operational objectives.
Education
Bachelor’s Degree in Healthcare Management -
Southern New Hampshire University
Certification
- Certificate in Medical Billing and Coding
- Certified in Nursing Assistant
- Certificate in Medical Assistant
Timeline
Revenue Cycle Manager
Kaiser Permanente
06.2021 - Current
Center Manager
Planned Parenthood
04.2020 - 05.2021
Patient Access Supervisor
Tufts Medical Center
11.2017 - 11.2019
Patient Access Representative
Dana Farber Cancer Institute
05.2016 - 10.2019
Patient Financial Services Supervisor
Brigham & Women's Hospital
11.2015 - 11.2017
Lead ER Admitting Liaison
Boston Children's Hospital
08.2014 - 09.2016
Clinic Operations Supervisor
Ophthalmology, Joslin Diabetes Center
10.2012 - 11.2015
Bachelor’s Degree in Healthcare Management -
Southern New Hampshire University