Lacy Duren
Willis,TX
Summary
Dynamic and detail-oriented professional with proven expertise in customer relations and organization, honed at Salon Kendall. Adept at managing appointments and enhancing front desk efficiency, while maintaining confidentiality. Recognized for exceptional multitasking abilities and a commitment to creating welcoming environments, ensuring a positive experience for all clients.
Overview
14
14
years of professional experience
Work History
Receptionist
Salon Kendall
Conroe, TX
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Wait Staff Member
Mesquite Pit
Mineral Wells, TX
07.2013 - 02.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Bank Teller
First Convinience Bank
Mineral Wells, TX
07.2012 - 07.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Daycare Worker
Nicki’s Critters
Mineral Wells, TX
07.2011 - 07.2013
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
GED -
Westwood
Palestine, TXReal Estate
Aceable Agent
Skills
- Organization skills
- Time management
- Data entry
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- File management
- Mail handling
Timeline
Receptionist
Salon Kendall
08.2023 - Current
Wait Staff Member
Mesquite Pit
07.2013 - 02.2019
Bank Teller
First Convinience Bank
07.2012 - 07.2013
Daycare Worker
Nicki’s Critters
07.2011 - 07.2013
GED -
Westwood
Real Estate
Aceable Agent