Lacy MacDonald
Mountain Home,AR
Summary
Dynamic professional with a proven track record in retail operations at HomeGoods. Skilled in problem-solving and customer service, I enhanced team efficiency and improved customer experience. Successfully implemented cost-saving measures in office management, showcasing my ability to optimize resources while maintaining high standards of service.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
HomeGoods
Rocklin, CA
11.2018 - 05.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on effective customer service techniques, enhancing team performance and engagement.
- Analyzed inventory levels and implemented strategies to optimize stock management, reducing excess inventory.
- Developed and executed promotional campaigns, increasing sales visibility and customer engagement within the store.
Office Manager
M & M Construction
Monterey, CA
02.2006 - 08.2012
- Coordinated office operations, ensuring efficient workflow and communication among team members.
- Managed scheduling of meetings and appointments, optimizing time management for staff and executives.
- Maintained accurate records of accounts payable and receivable, supporting financial reporting processes.
- Implemented office supply inventory system, reducing costs through effective resource management.
Receptionist
Posada De San Juan
San Juan Bautista, CA
08.2004 - 12.2005
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments using office management software, optimizing daily workflow.
- Maintained accurate records of visitor logs and appointment schedules for reporting purposes.
Education
Salinas High School
Salinas, CA06.2002
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
HomeGoods
11.2018 - 05.2025
Office Manager
M & M Construction
02.2006 - 08.2012
Receptionist
Posada De San Juan
08.2004 - 12.2005
Salinas High School