Lacy McCormick
Edmond,OK
Summary
Adaptable and detail-oriented and skilled in workflow management and problem-solving. Committed to delivering reliable support in high-pressure environments, enhancing operational efficiency while ensuring compliance with standards.
Overview
19
19
years of professional experience
Work History
Test Proctor
MonitorEDU
Edmond, OK
04.2024 - Current
- Monitored test integrity by ensuring adherence to established protocols and procedures.
- Provided support to candidates, addressing inquiries and resolving issues during assessments.
- Collaborated with team members to enhance testing environments for optimal candidate performance.
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
- Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
- Addressed technical issues promptly during computer-based exams, minimizing disruptions for students taking the tests.
Private Nanny
Kaley Guerra
Pauls Valley, OK
11.2022 - 03.2024
- Provided attentive care and supervision to children, ensuring a safe and nurturing environment.
- Coordinated daily schedules, including school drop-offs, extracurricular activities, and playdates for optimal time management.
- Developed personalized educational activities to promote cognitive and social development in children.
- Prepared nutritious meals and maintained dietary requirements tailored to individual children's needs.
- Communicated effectively with parents regarding children's progress, challenges, and behavioral observations.
- Organized and cleaned home after activities by picking up toys and straightening up playroom
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Title Clerk
Seth Wadley Accounting
Pauls Valley, OK
10.2022 - 11.2023
- Managed title transfers, facilitating seamless transactions for clients and minimizing delays in processing.
- Processed vehicle title applications, ensuring compliance with state regulations and accuracy in documentation.
- Collaborated with automotive dealerships to obtain necessary paperwork for timely title issuance.
- Conducted thorough reviews of incoming documents, identifying discrepancies and coordinating corrections with stakeholders.
- Implemented streamlined processes for tracking title status, enhancing efficiency in workflow management.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Insurance Claims Specialist
Dr. Mike Kierl
Oklahoma City, OK
10.2021 - 10.2022
- Managed complex insurance claims processes to ensure accurate and timely resolution.
- Analyzed claim documentation for compliance with company policies and regulatory standards.
- Collaborated with medical professionals to gather necessary information for claim assessments.
- Implemented best practices in claims handling, reducing cycle times and increasing customer satisfaction.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
Certified Licensed Massage Therapist
Self-employeed
Oklahoma City, OK
03.2007 - 09.2021
- Provided therapeutic massage services to enhance client well-being and alleviate pain.
- Continued professional development by attending industry conferences, workshops, and seminars, ensuring up-to-date knowledge of best practices in massage therapy techniques.
- Utilized various massage techniques, including Swedish, deep tissue, and sports massage.
- Maintained compliance with health and safety regulations in a self-operated practice.
- Managed scheduling, billing, and client records using industry-standard software tools.
- Cultivated strong client relationships through effective communication and exceptional service delivery.
- Expanded clientele base through successful networking events and marketing initiatives.
Education
Associates of Massage Therapy - Massage Therapy And Business
Heritage Collage
Oklahoma City, OK03-2007
Skills
- Security testing
- Documentation
- Policy adherence
- Workflow management
- Attention to detail
- Time management
- Multitasking
- Reliability
- Organizational skills
- Teamwork
- Diversity awareness
- Adaptability and flexibility
Timeline
Test Proctor
MonitorEDU
04.2024 - Current
Private Nanny
Kaley Guerra
11.2022 - 03.2024
Title Clerk
Seth Wadley Accounting
10.2022 - 11.2023
Insurance Claims Specialist
Dr. Mike Kierl
10.2021 - 10.2022
Certified Licensed Massage Therapist
Self-employeed
03.2007 - 09.2021
Associates of Massage Therapy - Massage Therapy And Business
Heritage Collage