Lacy Mostad
Walhalla
Summary
Detail-oriented professional with expertise in customer service and inventory control. Proven ability to enhance customer experiences and drive sales growth through effective problem-solving and strategic store organization.
Results-driven Assistant Store Manager with a focus on training staff in customer service best practices and sales techniques. Experienced in inventory management and store operations, leading to improved sales performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Dollar General Market
Walhalla, ND
10.2024 - 02.2026
- Assisted in daily store operations, ensuring efficient inventory management and product placement.
- Trained and supervised staff on customer service best practices and sales techniques.
- Monitored cash register operations, maintaining accuracy during transactions and end-of-day reconciliations.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Daycare Assistant
Emily Daycare
East Grand Forks, MN
09.2020 - 01.2024
- Supported daily operations by assisting with meal preparation and ensuring nutritional guidelines were met.
- Developed and maintained positive relationships with parents to enhance communication and trust.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Paraprofessional
Grand Forks Public Schools
Grand Forks, ND
08.2020 - 10.2022
- Assisted teachers in classroom management and student engagement activities.
- Supported development of individualized education plans for diverse learners.
- Implemented instructional strategies to enhance students' learning experiences.
- Monitored student progress and provided feedback to educators on performance.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Paraprofessional
East Grand Forks Public Schools
East Grand Forks, MN
09.2019 - 05.2020
- Collaborated with special education staff to facilitate inclusive environments.
- Fostered positive relationships with students, promoting a supportive learning atmosphere.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Monitored student progress and provided feedback to educators on performance.
- Assisted teachers in classroom management and student engagement activities.
- Planned and prepared bibliographies, charts and graphs.
Kitchen Staff Member
Altru Hospital
Grand Forks, ND
09.2018 - 03.2019
- Prepared and assembled meals following dietary guidelines and food safety protocols.
- Assisted in inventory management, ensuring proper stock levels and freshness of ingredients.
- Collaborated with team members to maintain cleanliness and organization of kitchen areas.
- Operated kitchen equipment safely while adhering to operational standards and procedures.
Server
Walhalla Inn
Walhalla, ND
04.2012 - 07.2015
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Coordinated with kitchen staff to deliver timely and accurate food orders.
- Trained new servers on menu items, service protocols, and restaurant policies.
- Managed multiple tables efficiently, maintaining attention to detail and guest needs.
Education
High School Diploma -
North Border School
Walhalla ND05-2017
Skills
- Problem-solving
- Customer experience
- Behavior management
- Helping students with special needs
- Small group and individual assistance
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Attention to detail
- Stock management
- Cleaning and sanitizing
- Health and safety
- Organization and cleanliness
Timeline
Assistant Store Manager
Dollar General Market
10.2024 - 02.2026
Daycare Assistant
Emily Daycare
09.2020 - 01.2024
Paraprofessional
Grand Forks Public Schools
08.2020 - 10.2022
Paraprofessional
East Grand Forks Public Schools
09.2019 - 05.2020
Kitchen Staff Member
Altru Hospital
09.2018 - 03.2019
Server
Walhalla Inn
04.2012 - 07.2015
High School Diploma -
North Border School