Lacy Norton
North Richland Hills,TX
Summary
Dynamic and motivated professional with a strong foundation in various skills and disciplines. Known for excellent communication, a proactive approach to problem-solving, and a commitment to continuous learning. Dedicated and detail-oriented professional with experience in customer service and social media coordination. Currently gaining foundational skills in patient care, clinical procedures, and medical administration. Known for excellent communication, adaptability, and a commitment to high-quality service in both healthcare and business environments. Authorized to work in the US for any employer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Social Media Coordinator
State Farm Agent
06.2024 - 01.2025
- Provide exceptional customer support by answering inquiries, processing claims, assisting with policy updates, and ensuring client satisfaction with State Farm products and services
- Manage and create engaging content across social media platforms, monitor audience interactions, and execute strategies to boost brand awareness and engagement
Bank Teller
Park National Bank
03.2023 - 07.2023
- Process customer transactions, including deposits, withdrawals, and payments
- Balance cash drawer and maintain accurate transaction records
- Assist customers with account inquiries and resolve issues
- Promote bank products and services to customers
- Ensure compliance with bank policies and regulations
- Maintain a secure and organized workstation
Senior Collections Specialist
Discover Financial Services
08.2022 - 03.2023
- Company Overview: Remote
- Manage and resolve delinquent accounts through outbound and inbound calls
- Negotiate payment plans and settlements with customers
- Analyze account history and customer information to develop collection strategies
- Document all interactions and update account records
- Ensure compliance with all federal and state regulations
- Provide mentorship and support to junior team members
- Remote
Recruiting Coordinator
Snider-Blake Personnel
10.2021 - 08.2022
- Coordinate and schedule interviews and recruitment activities
- Manage job postings and applicant tracking systems
- Greet and assist visitors, ensuring a professional front office environment
- Handle phone calls, emails, and correspondence
- Support HR with onboarding and new hire orientation
- Maintain office supplies and equipment, and oversee administrative tasks
Account Intern
State Farm
08.2021 - 10.2021
- Assist in managing customer accounts and processing policy changes
- Provide support in claims processing and documentation
- Conduct customer follow-ups and resolve inquiries
- Assist with policy reviews and renewals
- Help in marketing and sales initiatives
- Maintain accurate and organized records and files
Lead Toddler Teacher
Itsy Bitsy Daycare, LLC
12.2020 - 08.2021
- Develop and implement age-appropriate curriculum for toddlers
- Create a safe, nurturing, and engaging learning environment
- Supervise and mentor assistant teachers
- Communicate regularly with parents about their child's progress
- Conduct developmental assessments for each child
- Ensure compliance with state regulations and maintain classroom organization
Education
High school diploma -
Diploma - Medical Assisting
Daytona College
08-2025
Skills
- Customer service
- Problem resolution
- Computer proficiency
- Money handling
- Deposit and withdrawal management
- Cash counting
- Transaction processing
- Cash handling expertise
- Sales and Cross-selling
- Medical terminology knowledge
- Patient scheduling
- Vital signs monitoring
- Phlebotomy
Certification
- 45 DCF Hours, 04/2024, Present
- 4-40 Property and Casualty Insurance License, 10/2023, Present, Florida
Timeline
Customer Service Representative / Social Media Coordinator
State Farm Agent
06.2024 - 01.2025
Bank Teller
Park National Bank
03.2023 - 07.2023
Senior Collections Specialist
Discover Financial Services
08.2022 - 03.2023
Recruiting Coordinator
Snider-Blake Personnel
10.2021 - 08.2022
Account Intern
State Farm
08.2021 - 10.2021
Lead Toddler Teacher
Itsy Bitsy Daycare, LLC
12.2020 - 08.2021
- 45 DCF Hours, 04/2024, Present
- 4-40 Property and Casualty Insurance License, 10/2023, Present, Florida
High school diploma -
Diploma - Medical Assisting
Daytona College
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