Summary
Overview
Work History
Education
Skills
Timeline
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Lacy Polk

Whigham,GA

Summary

Certified Medical Assistant with 8 year experience in office setting. I am patient focused and compassionate. I am adaptable and willing to help where I am needed. I work in a clinical setting as well as an administrative setting.

Overview

9
9
years of professional experience

Work History

Waitress

RockBottom Seafood
06.2024 - Current
  • Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibit strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintain clean and welcoming dining environment, ensuring a positive guest experience.
  • Support teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Keep server areas clean and stocked to increase efficiency while working.
  • Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Prove successful working within tight deadlines and a fast-paced environment.

Certified Medical Assistant/Surgical Scheduler

Archbold Ear, Nose, Throat & Allergy
02.2020 - Current
  • Schedule and coordinate all surgical, pre and post surgical appointments
  • Obtain surgical authorizations
  • Direct patients to exam rooms, update chart as needed, address concerns related to visit and prepare for physician examinations.
  • Call and fax pharmacies to submit prescriptions and refills.
  • Provide compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assist physicians efficiently with procedures, ensuring comfort for the patient
  • Enhance clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contribute to a welcoming environment at the practice by greeting patients caringly upon arrival, checking them in efficiently, and answering any questions they have about their visit or overall healthcare needs.
  • Teach patients about medications, procedures, and care plan instructions.
  • Return patient calls and answer questions or provide further instructions.
  • Promote office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs

Sterilization Technician

Archbold Ear, Nose, Throat & Allergy Center
06.2016 - 02.2020
  • Received deliveries to stock supply closet and manage inventory of products and equipment.
  • Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
  • Performed thorough inspections of instruments for damage or contamination before releasing them for use in procedures.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.

Waitress

Grits: A Southern Event
10.2015 - 06.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Assisting in food prep as needed.
  • Used cash registers and credit card machines to cash out customers.

Education

Certified Medical Assistant -

South Georgia Career Center
Thomasville, GA
10.2019

GED -

Southern Regional Technical College
Thomasville, GA
05.2016

Skills

  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Complaint resolution
  • Reliable and Responsible
  • Problem-Solving
  • Decision-Making
  • Active Listening
  • Time Management

Timeline

Waitress

RockBottom Seafood
06.2024 - Current

Certified Medical Assistant/Surgical Scheduler

Archbold Ear, Nose, Throat & Allergy
02.2020 - Current

Sterilization Technician

Archbold Ear, Nose, Throat & Allergy Center
06.2016 - 02.2020

Waitress

Grits: A Southern Event
10.2015 - 06.2016

Certified Medical Assistant -

South Georgia Career Center

GED -

Southern Regional Technical College

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Lacy Polk