Lacy Rossing
Gotham
Summary
Dedicated professional with excellent communication, time management, computer skills, with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. I am only looking to go up from here. Aiming to leverage my abilities to successfully fill the vacancy at your company, I am ready to make an immediate contribution to your organization.
Overview
10
10
years of professional experience
Work History
Patient Access Team Lead
The Richland Hospital
06.2020 - 07.2024
- As a team lead, I help my manager and work closely with her
- We go to meetings, create agendas, understand things that should change, deal with absences, help with our employees to work better and more effectively, as well as onboarding new hires
- I inspire positive communication within our team to so that we can work together to achieve goals
- Manage performance
- Obtaining input and settling disputes
Patient Access Representative
Richland Hospital
01.2019 - 07.2024
- Created new patient charts to include personal and insurance information and reason for visit
- Comforted patients by anticipating anxieties and thoroughly answering patient questions
- Utilized advanced computer systems such as EHRs for accurate documentation of all transactions
- Responded promptly to inquiries from internal staff members about admission status of specific patients
Customer Service Representative
Straight Forward
06.2014 - 01.2019
- For some of my time there, I took inbound calls from major companies helping customers with billing questions as well as account questions, helping with any inquiries they may have, processing orders, helping with shipping information and many other tasks
- For the other half, I was outbound calling to ask customers how they liked their trial services and if they would like to purchase the full package
- Other outbound calls that were made, I was asking customers if they would like to upgrade or change services
Education
Freshman in Business Management Candidate -
Southwest Technical College
Fennimore, WIHigh School Diploma -
River Valley High School
Spring Green, WIMedical Billing And Coding Candidate -
Southwest Tech
Fennimore, WI05.2010
Skills
- Medical scheduling
- Microsoft Excel
- Typing
- Meditech
- Microsoft Outlook
- Outbound sales
- Customer service
- Medical receptionist
- Administrative experience
- Front desk
- Office experience
- Multi-line phone systems
- Computer literacy
- Organizational skills
- Administrative Assistant/Receptionist
- Sales fit
- Data entry: Accuracy
- Medical receptionist skills
Languages
English
Native or Bilingual
Timeline
Patient Access Team Lead
The Richland Hospital
06.2020 - 07.2024
Patient Access Representative
Richland Hospital
01.2019 - 07.2024
Customer Service Representative
Straight Forward
06.2014 - 01.2019
Freshman in Business Management Candidate -
Southwest Technical College
High School Diploma -
River Valley High School
Medical Billing And Coding Candidate -
Southwest Tech
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