Anquette Hardy
Delray Beach,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Patient Access Team Lead
Delray Medical Center
Delray Beach, FL
06/14/21 - Current
- Provided leadership and guidance to Patient Access staff.
- Monitored billing processes to ensure accuracy of information entered into system databases.
- Performed quality assurance audits on various processes within the department.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Patient Care Coordinator
GeniusRX
Boca Raton, FL
06.2019 - 06.2021
- Assisted customers with prescription refills and medication information.
- Maintained accurate records of patient profiles and prescriptions.
- Resolved insurance claims issues as needed.
- Followed up with physicians' offices for missing or incomplete prescription information.
- Received payment from customers for prescriptions filled or products purchased.
- Reviewed patient medical history prior to filling any new prescriptions.
Pharmacy Customer Service Representative
KP NETWORK
Deerfield Beach, FL
10.2013 - 04.2019
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Verified accuracy of medication labels before they were dispensed to customers.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Process refunds/ returns
- Inform patients on next refill dates
- Help patient access online pharmacy accounts
- Transfer patients to Pharmacist for consults & questions in regards to medications.
Education
High School Diploma -
Village Academy
Delray Beach, FL05-2012
Some College (No Degree) - Pharmacy Technology
Everest University
Pompano Beach, FLSkills
- Scheduling
- Scheduling Diagnostic Procedures
- Quality Assurance
- Insurance Verification
- EMR Systems : Availity/Epic/Phreesia
- Medical Billing
- Referral Coordination /Authorization
- Medicare/Medicaid/ Manage Care/ Mcr Supplment's
- ICD 10 / CPT CODES
Timeline
Patient Care Coordinator
GeniusRX
06.2019 - 06.2021
Pharmacy Customer Service Representative
KP NETWORK
10.2013 - 04.2019
Patient Access Team Lead
Delray Medical Center
06/14/21 - Current
High School Diploma -
Village Academy
Some College (No Degree) - Pharmacy Technology
Everest University