Lacy Rowland
San Antonio,TX
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
1
1
License
Work History
Professional Banker
Wells Fargo Bank, N.A.
10.2024 - Current
- Managed approximately 85-105 incoming calls daily from customers with credit card inquiries, including transactions, payments, billing issues, and rewards programs
- Resolve disputes and fraudulent transaction concerns while ensuring compliance with banking policies
- Resolved complex customer issues, maintaining professionalism and composure under pressure.
Training Director
Chick-fil-A
01.2022 - 06.2024
- Designed and implemented comprehensive training programs that align with Chick-fil-A's brand, culture, and operational standards
- Coordinated team meetings with managers across departments to discuss progress towards goals
- Mentored and coached approximately 120 team members, identifying leadership potential and fostering career growth within the organization
- Conducted performance evaluations and provide feedback to help employees continuously improve their skills and efficiency
Express Lane Supervisor
Harris Teeter
01.2017 - 06.2020
- Oversaw daily operations of the ExpressLane department, ensuring smooth workflow and timely completion of tasks.
- Trained and supervised a team of 15 associates, fostering a collaborative environment to meet and exceed customer expectations
- Addressed customer inquiries and resolved issues promptly, maintaining high satisfaction levels
- Coordinated associate schedules to align with business needs, effectively managing labor costs
- Assisted with data entry tasks, ensuring accurate and timely completion of all assignments.
Education
HIGH SCHOOL DIPLOMA -
Kingwood High School
Kingwood, TX01.2002
Skills
- Accurate Data Entry
- Proficient in Microsoft Suite
- Customer Service Excellence
- Effective Leadership
- Strong Organization Skills
- Problem-Solving
- Attention to Detail
- Time Management
- Proficient in Technology
- Consistent Work Ethic
- Responsive to New Challenges
- Strong Interpersonal Skills
- Effective Conflict Resolution
- Flexibility
- Data Analysis
- Active Listening
- Effective Team Collaboration
- Prioritization Under Pressure
- Verbal and Written Communication
- Analytical Decision-Making
Certification
All-Lines Claims Adjuster: License Number: 3306409
Data Entry Continuing Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Banker
Wells Fargo Bank, N.A.
10.2024 - Current
Training Director
Chick-fil-A
01.2022 - 06.2024
Express Lane Supervisor
Harris Teeter
01.2017 - 06.2020
HIGH SCHOOL DIPLOMA -
Kingwood High School
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