Kourtney Johnson
Arvest
North Little Rock,AR
1
Certification
11
years of professional experience
Dedicated healthcare support professional with over 3 years of clinical and customer-facing experience in dynamic medical settings. Expertise in patient interaction, data entry, documentation, and collaboration with multidisciplinary teams. Committed to providing exceptional service to clients, families, and healthcare staff while maintaining composure in high-pressure environments.
Work History
Relationship Banker
5 Months- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Assisted clients with account openings, transactions, and resolving inquiries efficiently.
- Managed daily banking operations, ensuring compliance with policies and regulations.
- Led initiatives to identify cross-selling opportunities, increasing overall product adoption among clients.
- Analyzed client feedback to implement service enhancements that improved overall customer experience.
Trainee
2 Months- Completed professional training in communication, workplace professionalism, problem-solving, and customer service best practices; strengthened skills in positive language, conflict resolution, and effective interaction with diverse groups.
- Gained hands-on experience with accuracy-focused tasks including documentation, following procedures, and prioritizing responsibilities in fast-paced environments—skills directly applicable to efficient scheduling, registration, and data entry.
- Collaborated in team projects and mock workplace scenarios, enhancing reliability, time management, multitasking, and composure under pressure—critical for supporting patient flow and resolving access issues.
Warehouse Operator
1 Year 3 Months- Executed precise data entry for inventory, tracking, and order processing systems to ensure accuracy and reliability.
- Created reports and documentation for shipping, receiving, and quality checks to support operational transparency.
- Generated routine reports and documentation for shipping, receiving, and quality checks.
- Collaborated with multiple departments to address order discrepancies and streamline workflow processes.
EKG Technician
2 Years 7 Months- Functioned as the primary liaison for patients during cardiac diagnostic procedures, facilitating comfort, safety, and effective communication.
- Entered, reviewed, and updated patient information into electronic medical systems with high accuracy.
- Coordinated with physicians, nurses, and clinical staff to ensure accurate orders and thorough documentation, enhancing overall workflow.
- Followed strict patient identification, confidentiality, and HIPAA standards when handling medical data.
- Managed urgent situations with composure, prioritizing patient needs and ensuring accuracy in care delivery.
- Facilitated training for new staff on equipment operation and documentation procedures, improving patient interaction standards.
Sales Representative
4 Years 6 Months- Provided customer support, product assistance, and issue resolution in a fast-paced retail environment, enhancing customer satisfaction.
- Delivered consistent customer support, product assistance, and issue resolution in a busy retail setting.
- Collaborated with leadership to achieve sales and service goals through effective communication and customer engagement strategies.
Education
Bachelor of Science (B.S.) - Exercise Science
Certification - Production Welding
High School Diploma
Skills
Patient Registration & Check-In
EMR / EKG Diagnostic Systems
Safety & compliance procedures
Accurate Data Entry
Team Collaboration
Positive Attitude
Multitasking in High-Volume Settings
Scheduling & Appointment Coordination
Medical Terminology
HIPAA & Patient Confidentiality
Customer Service
Training & Peer Support
Problem-Solving
Relationship building and management
Certification
- BLS Certification
- OSHA 10-Hour General Industry
- CPR & First Aid Certification
Timeline
Relationship Banker
Arvest
03.2026 - CurrentRead More
Trainee
UA Pulaski Tech - Skills to Launch
04.2025 - 06.2025Read More
Warehouse Operator
Amazon
10.2023 - 01.2025Read More
EKG Technician
UAMS
03.2020 - 10.2022Read More
Sales Representative
JCPenney
09.2015 - 03.2020Read More
Maumelle High School
High School Diploma
Read More
Skills to Launch
Certification from Production Welding
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University of Arkansas at Monticello
Bachelor of Science (B.S.) from Exercise Science
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