Lacy Soares
Customer Support Specialist
Reno ,NV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Support Services Consultant position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Project Management Coordinator
Paradigm Purchasing
Las Vegas, NV
10.2013 - 03.2015
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Responded to requests for information on materials to inquiring parties.
- Arranged travel and accommodation for team members and project partners.
- Photocopied, distributed and emailed documents to project managers.
- Maintained database and spreadsheets with accurate inventory and status.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Sales Manager
Allstate Insurance Co
Las Vegas, NV
12.2010 - 08.2013
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Researched competitors' activities and products to uncover new trends
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
Sales Associate
Bridal Gallery
Las Vegas , NV
10.2006 - 10.2010
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Recommended accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Skills
Project Management
Document oversight
Schedule Management
MS Office
Planning and Coordination
Self-Motivated
Timeline
Project Management Coordinator
Paradigm Purchasing
10.2013 - 03.2015
Sales Manager
Allstate Insurance Co
12.2010 - 08.2013
Sales Associate
Bridal Gallery
10.2006 - 10.2010