Lacy Stuehler
Idleyld Park,OR
Summary
Transformative Training and Development Specialist with extensive experience in designing and implementing corporate training programs. Develops targeted curricula and facilitates workshops for diverse professional groups. Evaluates employee performance to identify skill gaps and creates initiatives that enhance productivity and improve business operations.
Overview
31
31
years of professional experience
Work History
Training and Development Specialist
HotelKey
Carrollton, Texas
09.2025 - Current
- Facilitated engaging and informative training sessions for both new hires and existing staff.
- Facilitated workshops on customer engagement and conflict resolution techniques.
- Developed training programs for hotel staff to enhance service quality.
- Delivered technical training sessions for new hires and existing staff members.
- Coached and mentored new hires on the job skills needed to succeed in their positions.
- Created instructional materials for new employee onboarding processes.
- Created instructional materials including manuals, presentations, workbooks, and handouts.
- Facilitated workshops designed to improve communication among team members.
- Supported the implementation of e-learning tools such as webinars or online tutorials.
- Analyzed survey results to determine the impact of training programs across departments.
- Maintained up-to-date knowledge of training trends, developments, and best practices.
Administrative Assistant
Douglas County Juvenile Services
Roseburg, Oregon
04.2025 - 09.2025
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated scheduling for court hearings and appointments, ensuring timely management of juvenile cases.
- Facilitated communication between attorneys, probation officers, and families to support case progress.
- Supported the intake process by gathering information from clients and families.
- Ensured compliance by maintaining accurate case files and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained confidentiality of sensitive documents to protect client information. in an organized fashion according to established protocol.
- Drafted written correspondence including reports and presentations for management staff.
- Managed database systems containing customer contact information.
- Arranged client appointments to facilitate timely interactions with internal staff. between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
LOAN OFFICER
Dubble Check
01.2018 - 04.2024
- Facilitated loan approvals
- Processed loan applications, managed filings, answered customer inquiries, handled collections, represented cases in small claims court, collected payments.
- Assisted customers with inquiries
- Executed collection processes
Administrative Assistant I
State of Nevada Dept of Health and Human Services DCFS
07.2018 - 07.2019
- Managed filing systems, organized meeting minutes, answered calls, and coordinated mail distribution, ensuring efficient information flow and accessibility.
- Facilitated client interaction by handling requests for vital records and ensuring timely responses, enhancing client satisfaction.
- Facilitated client interaction by handling requests for vital records and ensuring timely responses, while enhancing client satisfaction.
Personal Banker
Wells Fargo
11.2011 - 09.2012
- Managed and oversaw finances in clients' personal bank accounts, ensuring alignment with financial goals.
- Oversaw budgeting and financial planning for clients
- Developed strategies to attract new business, enhancing client base and investment opportunities.
- Facilitated telephone communications with clients and vendors, addressing inquiries and strengthening relationships.
ASSISTANT
A & H Insurance
06.2009 - 09.2009
- Oversaw front desk activities to provide excellent customer service
- Streamlined communication processes to support agents in customer interactions for agents to enhance customer service
- Supported agents by reviewing policy documents, managing filing, and directing calls to appropriate personnel.
- Executed filing tasks to support efficient record-keeping and office organization activities to ensure efficient document retrieval for office operations
INSURANCE AGENT
The Hartford
09.2002 - 01.2008
- Handled inbound calls for existing and new business insurance policies, wrote and underwrote new business, maintained existing policies, processed payments, managed policy changes, and filed claims.
- Resolved customer issues to ensure satisfaction
- Managed payment transactions to maintain financial accuracy
- Managed endorsements to ensure policy accuracy
- Payments
- Sales
- Engaged customers to promote and sell products
BRANCH MANAGER
Alamo Rent A Car
05.1995 - 05.2002
- Oversaw the upkeep of all office and fleet operations. Produced comprehensive reports for team review. Engaged customers in sales to achieve targets.. Assisted customers with service inquiries to ensure positive experiences. Facilitated training programs to improve team performance..
- Coordinated team activities to ensure operational efficiency. to maintain productivity and efficiency.
- Conducted training sessions to equip staff with necessary skills and knowledge.
- Assisted customers with inquiries to ensure satisfaction.
- Managed payroll tasks to maintain accurate employee records.
- Compiled reports to deliver insights on team metrics. to provide insights on operational metrics.
- Supervised the team, fostering a collaborative environment to enhance service delivery.
Education
Some College (No Degree) - Social Services
Great Basin College
Elko, NVSkills
- Training facilitation
- Employee training
- Curriculum development
- Development programs
- E-learning implementation
- E-learning tools
- Training evaluation
Timeline
Training and Development Specialist
HotelKey
09.2025 - Current
Administrative Assistant
Douglas County Juvenile Services
04.2025 - 09.2025
Administrative Assistant I
State of Nevada Dept of Health and Human Services DCFS
07.2018 - 07.2019
LOAN OFFICER
Dubble Check
01.2018 - 04.2024
Personal Banker
Wells Fargo
11.2011 - 09.2012
ASSISTANT
A & H Insurance
06.2009 - 09.2009
INSURANCE AGENT
The Hartford
09.2002 - 01.2008
BRANCH MANAGER
Alamo Rent A Car
05.1995 - 05.2002
Some College (No Degree) - Social Services
Great Basin College