Lacy Turley

As a Senior Client Advocate, I follow up with clients, making sure to prioritize their needs. I use compassionate and empathetic communication skills, actively listening to their concerns and helping them find resources. I advise them on how to manage the crisis at hand, using the scope of best practices in the industry. I effectively coordinate with team members and other agencies at the County and State level, to stay up to date on any new Policies, Procedures and Resources. I also respond to assist Law Enforcement, EMS, and Fire with various type of Crisis, helping to ensure the safety and wellbeing of clients. I engage in continued education, skill development and stay up to date on best practices in order to provide an effective approach to any situation.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Set up and modified patient profiles to include current medications and insurance details.
• Managed opening and closing duties for pharmacy.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Stocked, labeled, and inventoried medication to keep accurate records.

• Removed mutilated currency from circulation.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Placed orders for customer checks and verified starting numbers.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.