Spenicia Turner
New Orleans,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Neighborhood Walmart
02.2023 - 10.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Child Care Provider
Self Employed
06.2021 - 02.2023
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
Direct Support Professional Caregiver
Westbank ARC
02.2019 - 06.2021
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
Education
High School Diploma -
L. B. Landry High School
1200 L.B Landry Avenue New Orleans, La. 7011405.1995
Skills
- Team Development
- Communication
- Leadership
- Problem Solving
Certification
- Rent Calculation
Timeline
Customer Service Representative
Neighborhood Walmart
02.2023 - 10.2023
Child Care Provider
Self Employed
06.2021 - 02.2023
Direct Support Professional Caregiver
Westbank ARC
02.2019 - 06.2021
High School Diploma -
L. B. Landry High School
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