Lacy Taylor Perez
Murrieta,CA
Summary
Hardworking, self motivated people person with excellent communication skills and strong attention to detail. Ability to lead staff, independently or part of a team. Sales Professional with 10+ years of high volume, high-dollar retail environment. Poised and professional with the ability to multi task. Looking to contribute these investigation, customer service, and administrative skills to a hard-working team looking to advance and grow.
Overview
14
14
years of professional experience
Work History
Asset Protection Agent
11.2021 - Current
- Responsible for providing safe and inviting environment , prevent losses, apprehend shoplifters and recover assets with minimal disruption
- Support legal department and law enforcement by preparing diverse reports support prosecutions
- Responsible for achieving daily and monthly and annual sales goals
- Ranked around top performance inregion due to high-quality apprehensions and shrinkage numbers
- Greet and provide excellent customer service
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies
Regional Loss Prevention Rover
01.2016 - 08.2020
- Ensure customer satisfaction lead and supervise team members in Loss Prevention department team leader
- Drive shrinkage programs, provide result driven programs
- Safety and shrinkage results
- Report writing taking appropriate action to prevent internal and external theft
- Monitoring customer and associate activities in store for potential theft of company and assets
- Inventory team leader
- Decreased theft and shrinkage number
Loss Prevention Manager
Macys
11.2004 - 08.2010
- Managed team of 4-6 with common goal of reducing shrink and accident costs
- Rained all store Associates in Safety and Loss Prevention elements
- Apprehend shoplifters and credit card fraud
- Recognize internal theft close out cases and prevent theft
- Knowledge in Civil Recovery and collection for store
- Collaborate with store Manager and Department Mangers to implement and drive 5 LP strategy, achieve effective physical security standards and increase overall profitability.
Investigator
Gottschalks
Fresno, CA
06.2001 - 11.2004
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Interviewed and interrogated suspects.
- Conducted electronic and field investigations of internal theft.
- Most recovery dollars for fiscal year
- Managed 4 guards
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings
- Supervised and motivated 3 field investigators and collaborated with personnel to identify strengths and areas of weakness
- Carefully documented statements, observations and evidentiary materials
- Conducted impartial investigations into complaints by employees
- Supervised and motivated 3 field investigators and collaborated with personnel to identify strengths and areas of weakness
Education
High school Diploma -
Mclane High School
06.1999
Associates Degree - Criminal Justice
Fresno City College Fresno
06.2002
No Degree - Business Administration
Grand Canyon University
Phoenix, AZSkills
- Strong observation abilities, sharp critical thinking skills and effective communication skills
- Skilled in problem solving and conflict resolution
- Uphold high ethical standards
- Report writing
- CCTV surveillance
- Background checks
- High level of integrity
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Timeline
Asset Protection Agent
11.2021 - Current
Regional Loss Prevention Rover
01.2016 - 08.2020
Loss Prevention Manager
Macys
11.2004 - 08.2010
Investigator
Gottschalks
06.2001 - 11.2004
High school Diploma -
Mclane High School
Associates Degree - Criminal Justice
Fresno City College Fresno
No Degree - Business Administration
Grand Canyon University