Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Timeline
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Luther Wills

Aurora,CO

Summary

An enthusiastic team player with creative problem-solving and critical-thinking skills also Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations. Proficient in data entry and project management and excited to learn more

Overview

2
2
years of professional experience

Work History

Asset Protection Agent

Nordstrom Rack
Aurora, CO
06.2024 - Current
  • Conducted surveillance of customers, employees and vendors to identify potential security risks or criminal activity.
  • Monitored access control systems, CCTV cameras and alarm systems to ensure the safety of assets.
  • Inspected merchandise for signs of tampering or theft.
  • Advised store management on best practices for asset protection strategies.

Asset Protection Executive Team Leader

Dicks Sporing Goods
Grand Junction, CO
06.2022 - 08.2023
  • Developed and implemented strategies to reduce shrinkage and increase profitability.
  • Created procedures to ensure compliance with company policies and regulations.
  • Provided leadership, direction, and guidance to team members in the Asset Protection Department.
  • Conducted investigations into cases of internal and external theft or fraud.
  • Implemented customer and associate safety protocol to promote asset security.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

Materials Handler

Leslie J. Savage Library
  • Conducted regular inventory checks to ensure correct shelving
  • Developed strong customer service skills to assist library patrons effectively
  • Adapted to the physical demands of the role, including prolonged standing and reaching
  • Arranged library materials in an organized manner on shelves

Customer Service Specialist

Western Colorado University
  • Facilitated the registration process for new and returning students
  • Communicated effectively with students, faculty, and staff regarding registration procedures
  • Handled sensitive and confidential information with the utmost discretion

Landscaper

Western Colorado University
  • Created and implemented landscape designs based on client preferences and site conditions
  • Ensured equipment safety and performed routine maintenance
  • Collaborated with a team of landscapers to efficiently complete larger projects

Co-Owner & Operator

Big Mama's Soul Food
  • Played a key role in developing the overall business strategy and vision
  • Assessed and managed business risks, implementing strategies to mitigate potential challenges
  • Implemented cost-control measures and monitored financial performance

Security Guard

Atlantic Records
  • Conducted regular patrols to monitor and secure premises
  • Maintained a professional and approachable demeanor to create a safe and welcoming environment
  • Maintained clear and effective communication with team members and supervisors
  • Identified potential security risks and recommended corrective actions.

Education

Bachelor of Science - Cell & Molecular Biology, Pre-Med

Western Colorado University
Gunnison, CO
01.2023

Outdoor Recreation Education Certificate -

Western Colorado University
Gunnison, CO
01.2022

Skills

  • Inventory Management
  • Customer Service
  • Physical Stamina
  • Organizational Skills
  • Registration Facilitation
  • Effective Communication
  • Confidentiality
  • Landscape Design
  • Equipment Safety
  • Routine Maintenance
  • Team Collaboration
  • Business Strategy Development
  • Risk Assessment
  • Cost Control
  • Financial Monitoring
  • Security Patrol
  • Professionalism
  • Team Communication
  • Workplace Safety
  • Report writing abilities

Volunteer Experience

  • Volunteer, Western Colorado University, Contributed to the construction of the activities field
  • Volunteer, Judson Baptist, Team projects based on the needs of the community

Awards

  • IT Powerpoint and Excel Award, 2018
  • Lineman of the Year, 2018 & 2019
  • Honor Roll Honoree, 2016 - 2020
  • Apprehension Certified
  • Employee of the month 2023

Timeline

Asset Protection Agent

Nordstrom Rack
06.2024 - Current

Asset Protection Executive Team Leader

Dicks Sporing Goods
06.2022 - 08.2023

Materials Handler

Leslie J. Savage Library

Customer Service Specialist

Western Colorado University

Landscaper

Western Colorado University

Co-Owner & Operator

Big Mama's Soul Food

Security Guard

Atlantic Records

Bachelor of Science - Cell & Molecular Biology, Pre-Med

Western Colorado University

Outdoor Recreation Education Certificate -

Western Colorado University

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Luther Wills