Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDaijah King

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Health help
03.2021 - 02.2025
  • Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Maintained confidentiality of sensitive information entered into the system.
  • Utilized specialized software applications related to the job role.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.

Customer Service Representative

S4 It Technologies
05.2018 - 10.2020
  • Performed regular price checks to ensure competitive pricing.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Processed special orders for out-of-stock items when necessary.
  • Managed cash register transactions accurately and efficiently.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Answered incoming telephone calls to provide store, products and services information.

Customer Service Representative

Convergys
01.2014 - 02.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained accurate records of all transactions processed within the billing system.
  • Collaborated with other departments to resolve any discrepancies in billing data or documentation.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Negotiated payment plans with customers to ensure timely repayment of debt.

Education

Clinical Medical Assistant - Medicine

Tyler Junior College
Tyler, TX
05-2016

High School Diploma -

Longview High School
05-1999

Skills

  • Customer service
  • Data entry
  • Problem-solving
  • Technical support
  • Technical troubleshooting
  • Product upselling
  • Documentation and reporting
  • Calm disposition
  • Phone etiquette
  • Billing accuracy
  • Customer relationship management

Timeline

Customer Service Representative

Health help
03.2021 - 02.2025

Customer Service Representative

S4 It Technologies
05.2018 - 10.2020

Customer Service Representative

Convergys
01.2014 - 02.2018

Clinical Medical Assistant - Medicine

Tyler Junior College

High School Diploma -

Longview High School
LaDaijah King