LADAISHA SMITH
DESTREHAN,LA
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency. Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Starbucks
Laplace, LA
05.2025 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new staff on customer service standards and operational procedures.
- Managed inventory levels, ensuring adequate stock of supplies for peak hours.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Collaborated with management on promotional strategies to drive sales growth.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
General Manager
Extended Stay America
Kenner, LA
09.2024 - 03.2025
- Led team in delivering exceptional guest service and maintaining high satisfaction scores.
- Implemented training programs that enhanced staff performance and improved operational efficiency.
- Trained new team members by relaying information on company procedures and safety requirements.
- Reviewed account information and charges with guests during check-out
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Monthly ordering
- Cash management
Team Lead
Extended Stay America
Kenner, LA
05.2015 - 08.2024
- Greeted and welcomed all hotel guests with a smile
- Reviewed account information and charges with guests during check-out
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked well in a team setting, providing support and guidance.
GSR
Extended Stay America
Kenner, LA
11.2014 - 05.2015
- Reviewed account information and charges with guests during check-out.
- Worked well in a team setting, providing support and guidance.
- Resolved service-related problems in a timely manner.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Kitchen Supervisor
The Salvation Army
New Orleans, LA
02.2014 - 08.2014
- I was Responsible for maintaining the cleanliness of the kitchen and preparing meals for the clients.
- I helped with ordering and the presentation of the stock room and dining room as well.
Personal Care Assistant
Family Resources Unlimited
Kenner, LA
04.2009 - 11.2013
- I assisted patients with bathing, oral hygiene, grooming, feeding.
- I also obtained household supplies and ran daily errands.
- I was also responsible for maintaining accurate records of patient care, condition, progress and concerns.
- I prepared my patients meals as well.
Education
High School Diploma -
Destrehan High School
Destrehan, LA05.2009
Skills
- Service-oriented
- Event planning and coordination
- POS systems
- Guest satisfaction specialist
- Natural leader
- Efficient
- Hospitality background
- Staff management
- Front desk experience
- Computer knowledge
- Food and beverage services
- [Software program] knowledge
- Team building
Timeline
Shift Supervisor
Starbucks
05.2025 - Current
General Manager
Extended Stay America
09.2024 - 03.2025
Team Lead
Extended Stay America
05.2015 - 08.2024
GSR
Extended Stay America
11.2014 - 05.2015
Kitchen Supervisor
The Salvation Army
02.2014 - 08.2014
Personal Care Assistant
Family Resources Unlimited
04.2009 - 11.2013
High School Diploma -
Destrehan High School