LaDajah Lee
Manteno,IL
Summary
I am a responsible Stocker with excellent blocking, facing and customer service skills coupled with 2 years of experience. Fast worker with attention to detail and completeness. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Even though I have been a grocery stocker for 2 years, I have worked very well in the customer service department for 1 year. I have very good and clear communication. I've also kept a friendly attitude as well.
Overview
4
4
years of professional experience
Work History
Grocery Stocker, Customer Service Supervisor
Walmart
08.2020 - Current
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
Education
High School Diploma -
Joliet Central HighSchool
Joliet, IL05.2021
Skills
- Microsoft PowerPoint
- Active Listening
- Staff Training
- Multitasking Strengths
- Good problem solver
- Communication
Timeline
Grocery Stocker, Customer Service Supervisor
Walmart
08.2020 - Current
High School Diploma -
Joliet Central HighSchool