LaDajiah Credit
Arlington,TX
Summary
Skilled in customer service and data entry, I enhanced customer satisfaction and retention at State Collections by resolving complaints with empathy and efficiency. My active listening and critical thinking skills led to positive feedback and repeat business, demonstrating my ability to manage high-stress situations and foster loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
State of Tennessee
03.2022 - Current
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
State Collections
03.2020 - 04.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
VDart
02.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Kimble High School
Dallas, TX05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
State of Tennessee
03.2022 - Current
Customer Service Representative
State Collections
03.2020 - 04.2022
Customer Service Representative
VDart
02.2019 - 03.2020
High School Diploma -
Kimble High School
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