LaDanity Timmons
Kansas City,MO
Summary
To Obtain a position in one of Select Quote’s newest departments as a Customer Success Sales Agent. (CSA). I am seeking part-time employment with the company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Community Service Advocate
Economic Opportunity Foundation
01.2021 - Current
- Collaborated with team members to coordinate solutions for customer inquiries and concerns.
- Analyzed and addressed customer issues, initiating corrective actions.
- Resolved customer complaints via phone and email, ensuring satisfaction.
- Conducted follow-up services to resolve issues for dissatisfied customers.
- Maintained organized records of customer issues, ensuring efficient access and follow-up.
Customer Service Contractor/ Independent Business Owner
LaDanitys LLC
Kansas City
01.2019 - Current
- Resolved escalated customer service inquiries and complaints, ensuring member satisfaction.
- Managed subcontractors to ensure timely project completion.
- Coached and mentored service representatives for professional customer interactions.
- Evaluated staff performance and provided feedback to enhance service quality.
- Built strong customer relationships to achieve high satisfaction levels.
- Coordinated with suppliers to procure materials within budget constraints.
- Maintained detailed records of project costs, including labor, materials, and equipment rentals.
Computer Repair Technician
PCS FOR PEOPLE
Kansas City, Missouri
01.2016 - 01.2020
- Disassembled computers to perform diagnostics and check for repair needs
- Updated and installed new software on desktop and laptop computers to maintain the latest technology
- Researched and identified computer problems and advised staff and clients on action plans
- Refurbished used computers and technological equipment, saving companies money.
Education
Associate of Arts -
Penn Valley Community College
Kansas City, MO01.2017
High School Diploma -
DeLaSalle Charter High School
Kansas City, MO01.2015
Bachelor - Business Administration Current
The University of Missouri
Kansas City, MOSkills
- Inbound Call Handling – Manage high-volume emergency calls with efficiency and empathy
- Customer Service – Deliver exceptional support, ensuring member satisfaction
- Complaint resolution – address and resolve concerns professionally
- Emergency Dispatch Support – Expedite dispatching for timely roadside assistance
- Call control – maintain composure and manage high-intensity calls
- Problem solving – quickly assess and resolve member issues under pressure
- Call logging – Accurately document call details and service requests
- System Proficiency – Navigate multiple systems to log and track data
- Client communication – Provide clear, reassuring communication to members
- Data gathering – collect necessary information to ensure accurate service
- Call Center Operations – Contribute to efficient operations and service delivery
- Quality Assurance – Meet performance metrics, and uphold service standards
- Technical Support – Assist with minor roadside troubleshooting
Timeline
Community Service Advocate
Economic Opportunity Foundation
01.2021 - Current
Customer Service Contractor/ Independent Business Owner
LaDanitys LLC
01.2019 - Current
Computer Repair Technician
PCS FOR PEOPLE
01.2016 - 01.2020
Associate of Arts -
Penn Valley Community College
High School Diploma -
DeLaSalle Charter High School
Bachelor - Business Administration Current
The University of Missouri
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