Ladarion Chance
Andretti Indoor Karting & Games
Chandler,AZ
1
Certification
12
years of professional experience
Detail-oriented Operations and Compliance Management Professional with 10+ years of customer relations experience and 6+ years of progressive management and leadership experience, including oversight of teams of up to 100 employees. Trained alongside the location auditor, gaining hands-on exposure to operational auditing, compliance reviews, identifying discrepancies, evaluating procedures, and ensuring adherence to company standards.
Experience in conducting operational reviews, monitoring compliance with company policies and safety standards, analyzing labor and inventory controls, identifying process deficiencies, and implementing corrective actions to improve performance and reduce operational risk. Proven ability to evaluate procedures, maintain accurate documentation, investigate discrepancies, and ensure consistent adherence to established standards. Strong background in high-volume operations, employee performance management, quality assurance, inventory control, cost management, and process improvement. Analytical, organized, and results-driven professional seeking to leverage extensive operational leadership experience in an Auditing, Compliance, Quality Assurance, or Risk Management role.
Work History
Executive Kitchen Manager
5 Years 4 Months- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Modified recipes to accommodate dietary restrictions and allergies.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Assistant Kitchen Manager
2 Months- Supported training of new kitchen personnel on food safety and preparation guidelines.
- Monitored and evaluated food items to confirm quality and temperature standards.
- Assisted in daily kitchen management by distributing tasks among staff to enhance workflow and uphold quality standards.
- Boosted customer satisfaction by promptly responding to feedback and refining kitchen procedures accordingly.
- Sustained a hygienic and safe working environment through regular inspections for health and safety compliance.
- Contributed to recruitment and training of new kitchen staff while promoting a collaborative team environment for improved productivity.
Manager
1 Year 3 Months- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Trained and mentored staff on customer service best practices and operational procedures.
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Developed schedules that maximized employee productivity while maintaining service quality.
Security Officer
11 Months- Secured building and employee customer communication and service
- Followed allied universal standard duties and procedures
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
Assistant Kitchen Manager
2 Years 9 Months- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Assisted in training new kitchen staff on food safety and preparation standards.
- Coordinated inventory management, ensuring optimal stock levels for daily operations.
- Implemented efficient workflow processes, enhancing kitchen productivity and service speed.
Sales Associate Team Leader
1 Year 4 Months- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Skills
Skills include teamwork
self motivation
responsibility
and leadership.
Customer Service Skills (10years +)
Organizational Skills
Cash Handling
Management 6years +
Customer Service (10years+)
Work Station Assignments
Guest Relations Management
Guest Satisfaction
Safe Food Handling Practices
3 NSO (new store
opening)5 years +
Auditing & Compliance
Food/labor cost analysis
Cash handling and controls
Policy compliance
Safety & regulatory compliance
Identifying discrepancies
Corrective action plans
Documentation and reporting
Employee accountability
Internal controls
Quality assurance
Process improvement
Risk identification
Training and compliance
Investigations/problem resolution
Additional Information
- Authorized to work in the US for any employer
- CERTIFICATIONS AND LICENSES , Level 2 Security license Security Guard
Certification
- Safeserve certification
Timeline
Executive Kitchen Manager
Andretti Indoor Karting & Games
04.2021 - CurrentRead More
Assistant Kitchen Manager
Andretti Indoor Karting & Games
04.2021 - 06.2021Read More
Manager
Circle K Gas Station
01.2020 - 04.2021Read More
Security Officer
Allied Universal Security Services, Systems and Solutions
02.2019 - 01.2020Read More
Assistant Kitchen Manager
Chipotle Mexican Grill
01.2016 - 10.2018Read More
Sales Associate Team Leader
Walgreens
08.2014 - 12.2015Read More
H Adamson High School
Read More