Ladarius Dixon
Gurnee,USA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Administrator
Acelero Learning
Racine, USA
08.2023 - Current
- Conducts biweekly new hire orientations to familiarize employees with company policies and procedures.
- Prepares termination paperwork, ensuring compliance with federal, state, and local regulations.
- Reviews new hire paperwork to confirm the completion of forms and the presence of supporting documentation.
- Manages the maintenance and processing of personnel data, records, and reports, ensuring all appropriate paperwork is completed accurately and promptly for approximately 245 employees.
- Assist the HR manager in recruitment processes by posting job requisitions and sourcing resumes.
Financial Representative
Northwestern Mutual
Deerfield, USA
11.2022 - 08.2023
- Provided financial advice and recommendations to existing clients, and maintained strategic relationships with potential customers and business partners.
- Collected and analyzed financial data from clients. Resolved any client issues, and managed confidential files and records.
- Recommend financial products and services to manage clients' portfolios. Analyzing current accounts, interpreting data, and developing strategies to improve and manage their assets and portfolios.
- Maintained a strong pipeline of incoming leads through networking, cold calling, and referrals.
Client Service Associate
Anixter/Wesco
Glenview, USA
02.2022 - 12.2022
- Identified opportunities for upselling or cross-selling products based on client needs analysis.
- Processed 50+ orders per week from the website and telephone submissions.
- Resolved client issues by researching and selecting the most appropriate solution.
- Worked closely with other departments to address any potential delays or challenges affecting client satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Inside Sales Representative
Stericycle
Bannockburn, USA
03.2020 - 02.2022
- Managed existing client accounts for upselling and cross-selling opportunities.
- Developed and maintained client rapport to assess needs and develop catered solutions.
- Collaborated with the Office Manager to set up new client accounts, ensuring all relevant details are documented and accessible.
- Conducted regular check-ins with clients to monitor satisfaction, and uncover new ways to support them.
- Ensured all client agreements meet established contract standards, and that all contractual obligations are delivered.
Concierge Supervisor/Front Desk Administrative Assistant
Marriott Lincolnshire Resort
Lincolnshire, USA
10.2017 - 02.2020
- Oversaw daily reporting and tracking, reviewing trends, and correcting discrepancies.
- Managed front desk operations, ensuring efficient and professional service to guests.
- Led regular employee meetings and coaching sessions to communicate strategies to boost customer satisfaction.
- Utilized property management software effectively to manage reservations, billing information, and guest profiles accurately.
Education
Associate of Applied Science - Hospitality and Culinary Management
College of Lake County
Grayslake, IL05.2016
Skills
- Data management
- Effective communication
- Customer relationship management
- Performance measurement
- Analytical thinking
- Employment data tracking
Certification
Licensed Insurance Agent, Licensed in State Life and Health
References
Available upon request
Timeline
HR Administrator
Acelero Learning
08.2023 - Current
Financial Representative
Northwestern Mutual
11.2022 - 08.2023
Client Service Associate
Anixter/Wesco
02.2022 - 12.2022
Inside Sales Representative
Stericycle
03.2020 - 02.2022
Concierge Supervisor/Front Desk Administrative Assistant
Marriott Lincolnshire Resort
10.2017 - 02.2020
Associate of Applied Science - Hospitality and Culinary Management
College of Lake County
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