La'Darius Doss
Fort Worth,TX
Summary
As customer service professional bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Hampton Inn Fort Worth
03.2022 - 02.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Agent
Fairfield Inn by Marriott
04.2022 - 01.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Night Auditor
Hilton Garden
11.2021 - 02.2022
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Basketball Coach
Texas United Basketball
01.2020 - 01.2022
- Enhanced player skills through personalized coaching and feedback.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
Guest Service Associate
Champ's Sports
08.2019 - 06.2020
- Awarded best sales associates on the team.
- Processed payments accurately, maintaining proper cash handling procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
Warehouse Associate
FedEx Ground
08.2017 - 07.2019
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Consistently lifted materials weighing as much as 80 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Education
Associate Degree - Business Management
Blinn College
05.2020
Diploma - undefined
Southwest High School
06.2016
Skills
- Customer service management
- Data entry efficiency
- Training and mentoring
- Exceptional communication
- Conflict management
- Cash handling accuracy
- Client rapport and retention
- Computer proficiency
- Microsoft Excel
Timeline
Front Desk Agent
Fairfield Inn by Marriott
04.2022 - 01.2024
Front Desk Supervisor
Hampton Inn Fort Worth
03.2022 - 02.2024
Night Auditor
Hilton Garden
11.2021 - 02.2022
Basketball Coach
Texas United Basketball
01.2020 - 01.2022
Guest Service Associate
Champ's Sports
08.2019 - 06.2020
Warehouse Associate
FedEx Ground
08.2017 - 07.2019
Diploma - undefined
Southwest High School
Associate Degree - Business Management
Blinn College