LaDarren Roberson
Semmes,Alabama
Summary
Determined and resourceful Independent Adjuster with 6 years of experience in streamlining insurance claims in the most efficient manner. Adept at examining estimates and determining policy coverages. An Independent Adjuster that possesses the needed qualification to streamline claims designated and diligently communicate with the Insured, Agents, Vendors, and other third parties while handling multiple assignments. Currently seeking a Property Desk Adjuster position to effectively inspect, facilitate solutions, create estimates, and implement positive changes to achieve sustainability and growth in challenging Adjusting conditions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential CAT and Daily Adjuster
Germania Insurance
10.2024 - 08.2025
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Examined claims forms and other records to determine insurance coverage.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with insured individuals regarding premium and deductibles payments.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Negotiated attorneys and public adjusters released settlement agreements to resolve disputes.
- Directed claims negotiations within allowable limit of $20,000 and supported successful litigations for advanced issues.
Staff CAT Adjuster
Frontline Insurance
03.2024 - 08.2024
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
Residential-Desk Team Lead
Mid America Catastrophe - Frontline Insurance
02.2023 - 11.2023
- Supervised property claim damages for carrier Frontline Insurance.
- Monitored DA's investigating claims to determine cause of loss from field adjuster general loss report, and photos.
- Onboarded new employees with training and new hire documentation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Approved and reviewed authority payments towards claim settlement.
- Reviewed and approved coverage deterioration letters.
- Supervised claims from Hurricane Ian and Nicole in addition to daily hail claims in Florida, large loss claims and, public adjuster and attorney represented claims.
- Oversaw Large loss claims with losses running over $250,000.00
- Approved all invoices and all supplements for assigned claims, FA invoice and Vendor invoices.
- Employed Xactimate, XACT Analysis, and Guidewire to complete claims.
- Conducted meeting with Frontline Staff Directors and provided daily productions reports.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated staff performance and provided coaching to address inefficiencies.
Residential-Desk Team Lead
Mid America Catastrophe - Slide Insurance
09.2022 - 01.2023
- Supervised Claims handled for Slide Insurance
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked CAT claims then moved to complex team to handle assignment of benefits and engineer inspections
- Managed claims brought about by damages from Hurricane Ian
- Used Xactimate, XACT Analysis, and Guidewire daily
- Held responsibility for reviewing assignment of benefits that were sent to the claims portal from contractors
- Ensured the assignment of benefits was completed correctly as this was a contract signed by insureds and vendors
- Established opportunities for vendors/contractors to be paid directly and allowed contractors/vendors authority to file claims and make decisions on claims.
- Scheduled all engineering inspections on claims to see if there were discrepancies of flood vs wind damage on claims.
Claims Adjuster
Alacrity Solutions - State Farm Auto
05.2022 - 06.2022
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Claims Adjuster
Mid-America Catastrophe - Germania Insurance
01.2022 - 05.2022
- Addressed claims for Germania Insurance as a desk adjuster
- Processed initial and supplemental claims
- Developed positive working relationships with the staff and field adjusters
- Adhered to company and insurance client guidelines in claim processes, estimate writing, and claim closure
- Looked into and assessed property damage, as well as reviewing property damage estimates.
Claims Adjuster
Mid America Catastrophe - Lighthouse Insurance
08.2021 - 12.2021
- Diligently addressed PA and Attorney claims for Lighthouse Insurance as a desk adjuster
- Maintained contact with claimants and attorneys to determine treatment status.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Followed company and insurance client guidelines in claim processes, estimate writing, and claim closure
- Looked into and assessed property damage, as well as reviewing property damage estimates for initial and supplement claims
- Rendered excellent assistance to the Call Center by answering calls and helping customers with their questions and concerns.
Claims Adjuster
Mid-America Catastrophe - HOA Insurance
07.2020 - 07.2021
- Addressed claims for HOA as a desk adjuster
- Estimated claims for perils freeze, hail, and wind damage for both carriers
- Estimated initial and supplemental claims
- Wrote a statement of loss to summarize the damages, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Claims Adjuster
Pilot Catastrophe - Allstate
06.2018 - 07.2020
- Addressed claims for Allstate as a desk adjuster
- Investigated claims as a Virtual Assist Adjuster and an Admin Assistant
- Evaluated all evidence with the goal of achieving favorable results for the client's claims from the beginning virtual initial claim to the end of the supplement claim
- Communicated with team manager to maintain transparency of our team
- Managed daily reports, new employees, which included training, mentoring, and reviewing estimates for auth request for the manager.
Education
Associate of Arts -
Faulkner University
Montgomery, AL05.2008
Skills
- Alabama
- Florida
- Georgia
- Louisiana
- Michigan
- North Carolina
- South Carolina
- Texas
Additional Information
- Leadership
- Strong Communication Skills
- Great Interpersonal Skills
- Research Skills
- Service Orientation
- Conflict Resolution
- Risk Assessment & Mitigation
- Policy Management
- Claims Handling and Investigations
- Liability Exposure Evaluation
- Construction Management
- Confidential Records Management
- Insurance Regulations
- Damage Estimating
- Property Claims
- Resource Optimization
Certification
TWIA - Claim Examiner & Field
Xactimate
Xactanalysis
NFIP FEMA Flood
LA Citizens LIGA
Guidewire
Next-Gen
Timeline
Residential CAT and Daily Adjuster
Germania Insurance
10.2024 - 08.2025
Staff CAT Adjuster
Frontline Insurance
03.2024 - 08.2024
Residential-Desk Team Lead
Mid America Catastrophe - Frontline Insurance
02.2023 - 11.2023
Residential-Desk Team Lead
Mid America Catastrophe - Slide Insurance
09.2022 - 01.2023
Claims Adjuster
Alacrity Solutions - State Farm Auto
05.2022 - 06.2022
Claims Adjuster
Mid-America Catastrophe - Germania Insurance
01.2022 - 05.2022
Claims Adjuster
Mid America Catastrophe - Lighthouse Insurance
08.2021 - 12.2021
Claims Adjuster
Mid-America Catastrophe - HOA Insurance
07.2020 - 07.2021
Claims Adjuster
Pilot Catastrophe - Allstate
06.2018 - 07.2020
Associate of Arts -
Faulkner University
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