Ladashia Lewis
Wesley Chapel
Summary
Dynamic banking professional with a proven track record at USAA Federal Savings Bank, excelling in customer service and compliance. Skilled in payment processing and consumer lending, I effectively resolved customer issues while enhancing satisfaction. Known for my empathetic approach and strong attention to detail, I consistently achieved high service standards.
Overview
14
14
years of professional experience
Work History
Bank Specialist
USAA Federal Savings Bank
05.2024 - Current
- Providing exceptional customer service.
- Resolve customer issues promptly while maintaining strong service standards.
- Follow compliance, regulatory, and security procedures at all times.
- Educate clients on digital banking tools and security best practices.
- Process deposits, withdrawals, payments, transfers, and account maintenance with accuracy.
- Assist customers with account with inquiries, transactions, and product information.
- Open and maintain checking, savings, and other personal or business accounts.
Credentialing Specialist
HealthMap Solutions
08.2021 - 08.2023
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Collect, verify, and process provider credentials, licenses, education, certifications, and work history.
- Ensure compliance with state, federal, payer, and accreditation requirements (NCQA Joint Commission, CMS).
- Maintain confidentiality and safeguard sensitive provider information.
Claims Customer Service Representative
New York Life Insurance Co
10.2016 - 07.2021
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Collect and verify claim details, documentation, and relevant policy information.
- Provide clear explanations of claim procedures, coverage, and next steps.
- Maintain confidentiality of customer and claim data at all times.
- Handle inquiries and concerns with professionalism and empathy.
Account Data Entry Clerk
HealthPlan Services
06.2015 - 01.2016
- Increased productivity by creating efficient filing systems for easy access to critical documents.
- Assisted with month-end closing procedures, ensuring all account information was accurately recorded.
- Improved data accuracy by diligently entering account information and verifying input.
- Maintained high levels of accuracy with consistent double-checking and validation of entered data.
- Adhered to strict confidentiality guidelines when handling sensitive client and company information.
Customer Service Sales Representative
OneTouch Direct
04.2012 - 01.2015
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
High School Diploma -
Eastbay High School
Riverview, FLSkills
- Branch operations
- Consumer lending
- Know your customer
- Payment processing
- Banking regulations
Timeline
Bank Specialist
USAA Federal Savings Bank
05.2024 - Current
Credentialing Specialist
HealthMap Solutions
08.2021 - 08.2023
Claims Customer Service Representative
New York Life Insurance Co
10.2016 - 07.2021
Account Data Entry Clerk
HealthPlan Services
06.2015 - 01.2016
Customer Service Sales Representative
OneTouch Direct
04.2012 - 01.2015
High School Diploma -
Eastbay High School