Shavonte Hill
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Bank Specialist
Discover
03.2022 - Current
- Assisted clients with opening accounts, providing comprehensive explanations of available financial products and services.
- Conducted thorough risk assessments for potential loans, ensuring compliance with internal policies and regulatory guidelines.
- Enhanced staff knowledge of banking regulations by conducting regular training sessions covering industry best practices.
- Implemented new procedures for more efficient bank operations, resulting in reduced errors and improved accuracy.
Forklift Operator
Home Depot
02.2019 - 03.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Sales Associate
Journeys Kidz
06.2016 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Thornridge
Dolton, IL05-2017
Skills
- Payment processing
- Branch operations
- Compliance monitoring
- Anti-money laundering
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Bank Specialist
Discover
03.2022 - Current
Forklift Operator
Home Depot
02.2019 - 03.2022
Sales Associate
Journeys Kidz
06.2016 - 02.2019
High School Diploma -
Thornridge
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