Damisha Sam
Mansfield,TX
Summary
Professional banking specialist equipped for impactful contributions. Proven track record in financial analysis, risk management, and customer service excellence. Strong focus on team collaboration and adaptable to evolving needs. Reliable in delivering results, with expertise in regulatory compliance, loan processing, and account management.
Professional cosmetology expert skilled in hair styling, coloring, and skincare. Strong emphasis on team collaboration and adaptable to changing needs. Proven ability to create personalized beauty experiences, ensuring client satisfaction and achieving desired results. Reliable and versatile, excelling in both independent and team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Specialist
National Bankruptcy Services LLC
04.2024 - Current
- Identified customer needs and provided appropriate solutions.
- Advised clients on their rights and responsibilities under applicable state laws governing consumer credit protection.
- Reviewed financial information and discussed available options with clients to determine eligibility for bankruptcy protection.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Documented all conversations with customers in CRM, BTS software according to company standards.
- Adhered to company's established protocols for handling confidential data.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Managed client communications to ensure timely updates on bankruptcy cases.
- Analyzed financial documents for accuracy and compliance with legal standards.
CUSTOMER RELATIONS SPECIALIST
National HME
05.2020 - 10.2023
- Developed relationships with customers to ensure repeat business
- Answered customer inquiries via telephone, email and in person
- Resolved customer complaints promptly and efficiently
- Processed orders for existing customers according to their preferences
- Collaborated with other departments to ensure timely resolution of customer issues
- Identified root cause of technical issues and developed solutions
- Diagnosed system errors using event viewer logs and other diagnostic tools
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory
- Conducted training sessions for end-users on various applications and softwares
- Developed and implemented customer feedback processes to enhance service delivery and satisfaction.
- Facilitated resolution of customer inquiries, ensuring timely and effective communication.
RECRUITER
ASAP Personnel
05.2019 - 03.2020
- Sourced and screened potential candidates for open positions
- Advertised and promoted open positions using social media and digital marketing procedures
- Conducted in-depth interviews with top candidates to assess skills and fit
- Maintained Applicant Tracking System records of all applicants
- Provided feedback to unsuccessful applicants on the status of their applications
- Ensured compliance with applicable laws and regulations regarding recruitment activities
- Coordinated background checks on successful candidates prior to offer acceptance
- Assisted in the onboarding of new hires by providing orientation materials and training sessions
- Led full-cycle recruitment strategies to attract top talent for various positions.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences
- Provided hiring status updates to HR and managers for comprehensive oversight
- Attended career fairs and networking events to help fill openings and build candidate pipeline
- Developed and maintained relationships with hiring managers to understand staffing needs.
Education
Cosmetology - Hairstyling
Ogle School Hair Skin Nails
Dallas, TX11.2023
Education Administration -
Sam Houston High School
Arlington, TX06.2009
Skills
- Account Management
- Complaint Resolution
- Medical Terminology Knowledge
- Sales Expertise
- Talent Acquisition
- Partnership Development
- Legal Compliance
- Letters and documentation
- Bankruptcy law
- Loan Documentation
- Consumer lending
- Know your customer
- Payment processing
Certification
Cosmetology license
Timeline
Bank Specialist
National Bankruptcy Services LLC
04.2024 - Current
CUSTOMER RELATIONS SPECIALIST
National HME
05.2020 - 10.2023
RECRUITER
ASAP Personnel
05.2019 - 03.2020
Education Administration -
Sam Houston High School
Cosmetology - Hairstyling
Ogle School Hair Skin Nails