Elikayah Acevedo
Fayetteville,USA
Summary
Dynamic professional with experience in customer service and transaction processing across various sectors. Strong organizational skills and attention to detail support high-quality service delivery while adhering to safety regulations. Recognized for ethical decision-making and ability to work independently, ensuring client satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Bank Specialist
Foundever
Fayetteville, NC
06.2024 - 10.2024
- Guided members in navigating banking information to enhance their understanding of services
- Resolved debit card issues for members, facilitating smoother transactions
- Monitored accounts to identify potential fraud risks
- Supported users in managing online account credentials to ensure secure access
- Providing customer service
Sales Associate
Five Below
Fayetteville, NC
11.2022 - 05.2024
- Demonstrated product knowledge to enhance customer shopping experience.
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to restock shelves and manage inventory.
- Maintained store cleanliness and organized merchandise displays.
Customer Service Representative
Circle K
Fayetteville, NC
02.2022 - 11.2022
- Provided in-person support to customers at retail location, enhancing overall customer experience.
- Assisted clients with inquiries at service desk, ensuring prompt resolution of issues.
- Addressed and settled disputes related to payments and orders, facilitating satisfactory outcomes for customers.
- Verified payment transactions and processed refunds for customer accounts.
- Explained products and benefits
- Delivered high-quality technical support to users experiencing software issues.
Prep Cook
KickBack Jacks
Fayetteville, NC
01.2021 - 02.2022
- Prepared meats and fish by seasoning and marinating to enhance flavor
- Ensured proper sanitation practices to maintain a safe cooking environment
- Rotated food items in storage to optimize freshness and reduce waste
- Maintained a clean and organized work environment by regularly cleaning and tidying up workspaces
Education
Phlebotomy - Certificate Programs
Fayetteville Technical Community College
Fayetteville, NC07-2026
High school or equivalent -
Pine Forest High School
Fayetteville, NC05-2021
Skills
- Transaction processing and cash management
- Retail sales and customer service
- Communication and client relations
- Deadline-driven and time management
- Attention to detail and organizational skills
- Call center operations and efficiency
- Task prioritization and operational excellence
- Upselling and personalized service
- Microsoft Office proficiency
- Food service and meal preparation
Certification
- CPR Certification
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Bank Specialist
Foundever
06.2024 - 10.2024
Sales Associate
Five Below
11.2022 - 05.2024
Customer Service Representative
Circle K
02.2022 - 11.2022
Prep Cook
KickBack Jacks
01.2021 - 02.2022
Phlebotomy - Certificate Programs
Fayetteville Technical Community College
High school or equivalent -
Pine Forest High School