Lakisha Smith
Tampa,FL
Summary
Dynamic banking professional with a proven track record at USAA Federal Savings Bank, excelling in claims processing and customer service. Recognized for enhancing team performance through mentorship and critical thinking, while effectively resolving complex issues. Proficient in data entry and committed to operational efficiency, ensuring customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Bank Specialist
USAA Federal Savings Bank
09.2023 - Current
- Facilitated seamless communication between departments for streamlined internal processes, leading to increased efficiency within the branch.
- Developed marketing initiatives to attract new customers, increasing overall client base through effective outreach efforts.
- Mentored junior staff members on banking best practices, enhancing overall team performance and productivity levels.
- Navigated sensitive situations involving customer complaints or disputes while maintaining a professional demeanor at all times.
- Successfully identified fraudulent activity through careful review of account activities and transactions patterns, protecting both the institution''s reputation and customers'' assets.
- Increased customer satisfaction by addressing and resolving complex banking issues.
- Assisted clients with opening accounts, providing comprehensive explanations of available financial products and services.
Marpai/Continental Benefits
Claims Processor
Tampa, FL
04.2018 - 09.2023
- Healthcare claims specialists manage, review, and process insurance claims to ensure accuracy and regulatory compliance, typically requiring expertise in coding, billing , and medical terminology. Thrived in fast-paced environments, contributing to team success .
- Identified coding errors, reducing denials by 18.%.
- Processed claims achieving 99.% timely submission rate.
- Maintained a 99% accuracy rate in claims assessments, reducing errors and ensuring claims were handled correctly the first time.
- Investigated and evaluated 60+ insurance claims to determine coverage and payable amounts.
- Maintained a 97% closure rate, resolving claims efficiently and effectively.
- Effectively managed time to ensure timely completion of all assignments.
Education
High School Diploma - Business Administration
Brandon High School
Brandon, Fl05.1994
Skills
- Claims processing and adjudication
- Customer service and call center
- Medical coding expertise
- Typing speed of 55 WPM
- Data Entry & 10 key Proficiency
Timeline
Bank Specialist
USAA Federal Savings Bank
09.2023 - Current
Marpai/Continental Benefits
Claims Processor
04.2018 - 09.2023
High School Diploma - Business Administration
Brandon High School