Jaime Soukup
Sturgeon Bay
Summary
Results-oriented Banking Operations Supervisor with over 12 years of experience in staff training, audit preparation, and fostering teamwork. Enhanced team performance and customer satisfaction by ensuring adherence to corporate policies and regulatory requirements while delivering exceptional client experiences.
Overview
27
27
years of professional experience
Work History
Bank Teller Supervisor
Associated Bank
Sturgeon Bay, WI
02.2014 - Current
- Operate a teller window, as needed.
- Perform periodic cash counts of teller windows and cash vault.
- Supervise teller staff. Direct the day-to-day operations of the teller area including: teller balancing, ordering cash, cash vault balancing, scheduling staff and completing daily and monthly reports, ensuring excellent customer experience.
- Responsible for leading and coaching the team to recognize customer needs by leading by example.
- Support tellers by coaching and motivating and identifying opportunities to attain branch goals.
- Participate in the interview and selection process of candidates. Train, coach and provide feedback.
- Monitor regulatory and Compliance changes. Ensure compliance with outside regulations and corporate standards.
- Conduct procedures relating to office security, including equipment testing, office security training and appropriate cash audits. Make appropriate decisions regarding office security that will protect the organization, customers and colleagues.
Selling Supervisor
Younkers
Sturgeon Bay, WI
10.1999 - 05.2013
- Utilized effective communication and interpersonal skills to foster positive customer relationships and achieve sales objectives.
- Led initiatives to evaluate performance outcomes and mediate internal conflicts within the team.
- Analyzed customer feedback and internal issues to drive effective decision-making and conflict resolution.
- Facilitated sales initiatives in specific areas to support store manager in achieving overall sales and profit objectives.
- Adjusted availability to support staffing needs during peak hours, including weekends, evenings and holidays.
Education
High School Diploma -
Sevastopol
Sturgeon Bay, WISkills
- Branch operations
- Branch management
- Audit preparation
- Policy enforcement
- Regulatory compliance
- Compliance monitoring
- Client relationship management
- Teamwork and collaboration
Timeline
Bank Teller Supervisor
Associated Bank
02.2014 - Current
Selling Supervisor
Younkers
10.1999 - 05.2013
High School Diploma -
Sevastopol