Victoria Borrego
Brownsville,Tx
Summary
Dedicated banking professional with over 8 years of experience in customer service and operations. Skilled in staff training, risk management, and cash handling, contributing to improved accuracy and operational efficiency. Eager to leverage expertise to drive customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Bank Teller Supervisor
Falcon International Bank
Brownsville, TX
02.2015 - 03.2022
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service standards and transaction processes.
- Processed 20–30+ customer transactions per hour during peak periods, including deposits, withdrawals, and check-cashing requests, while maintaining accuracy and efficiency.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Examined tellers' reports of daily transactions for accuracy.
- Promoted the bank's products and services by consistently cross-selling to customers.
Bank Teller
International Bank of Commerce
Brownsville, TX
01.2014 - 02.2015
- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Assisted customers in navigating banking products, enhancing overall client satisfaction.
- Managed cash drawer, balancing daily transactions to maintain financial integrity.
- Trained new tellers on operational procedures and customer service standards.
- Provided exceptional customer service while assisting clients daily in a fast-paced banking environment.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Server
Cheddars Stratch Kitchen
Brownsville, TX
06.2011 - 09.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu items and restaurant procedures.
- Handled cash transactions accurately, maintaining cash register integrity throughout shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
Bachelor of Arts - Political Science
The University of Texas Rio Grande Valley
Edinburg, TX12-2024
Skills
- Customer relationship building
- Branch operations
- Staff training and development
- Cash handling expertise
- Financial record keeping
- Risk management
- Teamwork and collaboration
- Willing to learn
- Excellent communication
Languages
Spanish
Limited Working
Timeline
Bank Teller Supervisor
Falcon International Bank
02.2015 - 03.2022
Bank Teller
International Bank of Commerce
01.2014 - 02.2015
Server
Cheddars Stratch Kitchen
06.2011 - 09.2013
Bachelor of Arts - Political Science
The University of Texas Rio Grande Valley