Maria Flores
Newalla,OK
Summary
Efficient Bank Teller Supervisor with a track record of managing teller operations and ensuring customer satisfaction. Known for strong leadership abilities, handling staff training, performance evaluations, and conflict resolution effectively. Strong skills in compliance adherence, cash drawer management and maintaining excellent customer relationships. Consistently improved efficiency while reducing costs in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller Supervisor
Vision Bank
Shawnee , OK
05.2015 - 10.2017
- Supervised and evaluated teller staff, providing feedback on performance;.
- Ensured compliance with all banking regulations and procedures;.
- Assisted in developing and implementing training programs for new tellers;.
- Provided advice to customers regarding account options, financial services and products;.
- Resolved customer complaints promptly and efficiently;.
- Maintained accurate records of transactions, deposits, withdrawals.;.
- Monitored cash levels in each teller's drawer;.
- Processed customer requests for loans or other services;.
- Assisted with daily balancing of the branch's accounts;.
Bank Teller
City National Bank
Shawnee , Ok
03.2014 - 05.2015
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Assisted customers with basic technical issues related to digital banking platforms.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Opened new checking, savings and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Adhered to financial services security and audit procedures.
Bank Teller
BancFirst
Meeker , Ok
01.2014 - 03.2014
- Balanced teller drawers regularly throughout the day according to established procedures.
- Assisted customers with basic technical issues related to digital banking platforms.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Education
Medical Assistant - Health
Moore Norman Technology Center - Norman
Norman, OK05-2023
High School Diploma -
El Reno High School
El Reno, OK05-2011
Skills
- Cash handling expertise
- Branch operations
- Money orders
- Financial product knowledge
- Workflow Optimization
- Audit preparation
- Customer Relationship Building
- Staff Training and Development
- Consumer Banking
- Product Sales
- Customer Engagement
- Cash handling and management
- Staff Management
- Service Quality Assurance
- Transaction Processing
- Cash auditing
Affiliations
- I am a mother of two, I have been blessed to stay home with them and have enjoyed aver single stage if their life.
- My favorite hobby is taking care of plants, it is so therapeutic to me.
- I am also a baker, love doing cakes for my family.
- love the outdoors, going mudding is our family favorite.
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
I am licensed by the certified by the Certified Board of the American Association of Medical Assistants Inc.
References
References available upon request.
Timeline
Bank Teller Supervisor
Vision Bank
05.2015 - 10.2017
Bank Teller
City National Bank
03.2014 - 05.2015
Bank Teller
BancFirst
01.2014 - 03.2014
Medical Assistant - Health
Moore Norman Technology Center - Norman
High School Diploma -
El Reno High School
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