Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Brandi Riojas

Slaton

Summary

Dynamic professional with a proven track record in customer relationship building and branch operations, notably at Peoples Bank. Excelled in enhancing customer satisfaction and managing risk, demonstrating exceptional cash handling expertise and motivational techniques. Achieved significant account retention and successful debt collection results, leveraging strong negotiation skills and customer engagement. Developed strong leadership and customer service skills in fast-paced banking environment. Demonstrated expertise in managing teams and ensuring compliance with financial regulations. Professional banking leader skilled in overseeing teller operations and ensuring exceptional customer service. Proven ability to foster team collaboration, adapt to changing needs, and drive results. Strong skills in cash management, transaction accuracy, and regulatory compliance. Reliable and focused, capable of maintaining high standards in fast-paced environment.

Overview

13
13
years of professional experience

Work History

Bank Teller Supervisor

Peoples Bank
06.2014 - 02.2025
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
  • Counted cash drawers and made bank deposits.
  • Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
  • Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.

Collections Agent

Central Finance
09.2013 - 06.2014
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Leasing Agent

Grassano Properties
05.2012 - 06.2013
  • Conducted property tours for potential tenants of available units.
  • Performed credit and background checks for to verify the eligibility of prospective tenants.
  • Processed rental applications, collecting necessary documentation, and ensure accuracy.
  • Prepared lease agreements, explaining terms, and obtaining signatures from tenants.


Education

High School Diploma -

Slaton High School
Slaton, TX
05-2006

Skills

  • Customer relationship building
  • Branch operations
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Cash handling expertise
  • Motivational techniques
  • Cash handling and management
  • Customer engagement

Interests

  • Gym Workouts
  • Dancing
  • Team Sports
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Volunteering with youth sports programs

Timeline

Bank Teller Supervisor

Peoples Bank
06.2014 - 02.2025

Collections Agent

Central Finance
09.2013 - 06.2014

Leasing Agent

Grassano Properties
05.2012 - 06.2013

High School Diploma -

Slaton High School
Brandi Riojas